DESKTOP ANALYST 2

Job Description

The Desktop Analyst 2 is a designated point of contact for many departmental customers and will provide analysis, support and maintenance of desktop computing environment, applications, hardware and related technologies utilized in these departments. The Desktop Analyst 2 will optimize IT performance, analyze and resolve issues, incidents, and problems in a timely and accurate manner; provide end-user assistance where required; and perform on-site equipment maintenance and repair services as needed. The Desktop Analyst 2 will also be involved in equipment receipt, deployment, and inventory and will receive guidance from the Department Executive 5 daily.

Required Tasks

Support critical activities as required

Assist other IT service areas such as server, network, telecommunication and application groups

Acquire and develop knowledge on all supported technologies

Travel to various locations, as needed

Educational/Experience Requirements

Bachelors Degree OR

Associate Degree in Computer Science, Engineering, or similar discipline from a recognized college or university and two years of experience providing desktop support in an environment with at least 100 users OR

High School Diploma or equivalent and four years of experience providing desktop support in an environment with at least 100

A valid driver's license

Preferred Licensing and/or Certifications: COMPTIA A+

Job Posted by ApplicantPro

Full-time