Functional Business Analyst II

Combined Insurance, a Chubb Company, is seeking a FunctionalBusiness Analyst II to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals!

Job Summary

The Functional Business Analyst II will develop a deep understanding of the company’s Claims processes, systems, and product portfolios to support opportunities for improvements, conceptualize viable and cost-effective designs, and implement business and technology solutions. The position will serve as a liaison between users and internal/external business partners in the development of new systems and enhancement of existing systems. Once established in the role, this individual will develop as a Subject Matter Expert (SME) for processes and systems.

Responsibilities

Analyze and determine the need to change a business process or application through new development or customization of a packaged solution

Rationalize existing applications to continuously improve functionality, eliminate redundancies, reduce cost, and drive maximum long-term business value

Align the business team around the scope of a solution and the logical requirements for the technical team to implement

Contribute to product roadmaps for assigned systems, including upgrades, enhancements, and integrations

Contribute to business cases and cost benefit analyses for new systems, features, or operational processes as required

Develop and deploy agile engineering best practices throughout development lifecycle

Develop a whole systems approach to analyze business issues and implement holistic solutions; consider upstream and downstream impacts

Develop understanding and apply BA core concepts of Need, Change, Solution, Stakeholder, Value and Context understanding the user journey and the end-product

Assist in projects by:

Performing the role of Project Manager, Business Analyst and Tester when required

Facilitating the negotiation of requirements amongst multiple stakeholders

Delivering elements of solution design, including business rules, wireframes, or other detailed output with the implementation team

Assist, coordinate or lead portions of small/simple projects

Developing use cases and executing user acceptance plan and testing criteria

Documenting process diagrams, training materials/job aids

Coordinating and participating in implementations

Assisting in resource allocation planning

Participate in the development of process controls that monitor system-efficiency and provide security within internal applications and external vendors

Coordinate issue resolution and escalation, and manage expectations across users and stakeholders

Report progress on assigned tasks

Competencies

Communicate effectively through presentation and written notification

Multi-task and pivot to changing priorities in a fast-paced environment

Work independently or as part of a team

Build collaborative working relationships

Problem-solve using process, workflow, or technology in an organized and logical manner

Develop solutions in a cost-effective and customer-centric manner

Demonstrate continuous learning and improvement approach in self and work

Exercise professional judgment, assume responsibility for decisions and outcomes

Influence others with facts, trend analysis and other supporting data, negotiate effectively for win-win outcomes, and engage and motivate team members

Embrace change and successfully implement new approaches and ideas

Skills

Communication

Customer service

Fluency in business Spanish a plus to enable contract and fulfillment in Spanish.

Systems administration

Collaboration

Attention to detail

Problem-solving

Prioritization

Organization

Project management

Time management

Flexibility

Ability to teach and mentor

Education and Experience

Bachelor’s Degree and / or 3-5 years of related experience

Proficiency in MS Office (Outlook, Excel, Word, PowerPoint)

Agile and Waterfall methodologies

Insurance industry experience is a plus and Business Analyst experience preferred

The pay range for the role is $63,900 to $108,500. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here . Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:

Health insurance

Dental insurance

Tuition reimbursement

A company-match 401(k) plan

Disability insurance

Life insurance

Employee referral bonuses

ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combineds twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.

ABOUT CHUBB

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

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