General Manager, Fulfillment Center

Job Description

We are seeking an experienced and results-driven General Manager to lead operations at our new fulfillment center. This individual will be responsible for overseeing all aspects of the facility’s performance, including inbound and outbound logistics, inventory management, staffing, safety, and continuous improvement initiatives. The ideal candidate is a strategic thinker and hands-on leader with a proven track record in fulfillment center management and team development.

Requirements

Bachelor’s degree in Supply Chain, Logistics, Operations, or related field (or equivalent experience).

10+ years of experience in a warehouse, distribution, or fulfillment center leadership role.

Proven experience implementing or working within a WMS.

Strong leadership skills with the ability to manage, develop, and motivate teams.

Knowledge of warehouse safety regulations and operational best practices.

Data-driven mindset with proficiency in Excel/Sheets and warehouse reporting tools.

Excellent communication and organizational skills.

Key Responsibilities:

Leadership & Team Management

Hire, train, and develop a high-performing team of warehouse associates and supervisors.

Foster a culture of safety, accountability, and operational excellence.

Fulfillment Operations

Oversee day-to-day fulfillment activities including receiving, picking, packing, and shipping.

Ensure timely, accurate, and cost-effective order processing.

Implement and maintain standard operating procedures (SOPs) aligned with best practices.

Warehouse Management System (WMS)

Lead the implementation and ongoing optimization of WMS.

Ensure accurate inventory tracking and real-time visibility.

Facility & Equipment Oversight

Manage racking installation, equipment maintenance, and overall warehouse layout optimization.

Ensure the facility meets all safety, regulatory, and cleanliness standards.

KPIs & Continuous Improvement

Monitor and report on key performance indicators (KPIs) related to order accuracy, inventory shrinkage, on-time shipping, labor efficiency, and cost per order.

Identify and execute continuous improvement initiatives to drive efficiency and margin improvement.

Cross-Functional Collaboration

Work closely with Supply Chain, Customer Experience, and S&OP teams to align fulfillment performance with broader business goals.

Manage the transfer of inventory from Co-manufacturer to fulfillment center.

Benefits

Competitive Salary + Performance-Based Bonuses Your work directly impacts revenue—we reward that.

Fully Remote Role Work from anywhere in the U.S.

Comprehensive Health & Dental Insurance We care about your well-being.

Professional Development Stipend We invest in your growth.

Creative Freedom & Fast-Paced Growth Your ideas matter, and you’ll see the impact of your work daily.

A Mission-Driven Brand Help shape the future of coffee and functional wellness.

Full-time