IT Systems Analyst

Job Description

Campers Inn RV is looking for an IT Systems Analyst! This role, located in Jacksonville, FL (onsite) is responsible for supporting the IT team.

At Campers Inn RV, our vision is to be the Trusted Resource and preferred dealership for our employees, customers and partners, and the industry’s innovation leader and positive disruptor. Positioned for global growth, we are the most respected brand in the business, creating value with all of our dealerships by providing career opportunities for our employees and making our communities better. We are guided by our company’s values of Integrity, Teamwork, Continuous Improvement and Corporate Sustainability, at all levels and in all areas of both our business and individual work decisions and actions.

Established in 1966 by Art and Fran Hirsch, Campers Inn RV has grown to become the Nation's Largest Family-Operated RV Dealership with over 40 locations in 18 states. Established on the principle that every customer deserves to be treated fairly and with respect, we focus on providing 5-star customer service to everyone who walks through our doors. Since 2010, Campers Inn RV has been consistently named Top 50 RV Dealership in the U.S. and was recently named, by RVBusiness, one of the Top 5 Blue Ribbon RV Dealerships.

What We Offer

Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education

Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including:

Major Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance (Basic, Supplemental, Spouse, and Child available)

Employee Assistance Program (EAP)

Paid Time Off

Qualified retirement plan (401k)

Fair and competitive compensation

Position Summary: The IT Systems Analyst analyzes and optimizes Microsoft technology issues, opportunities, applications, and architecture; troubleshoots and resolves IT Support Requests and Tickets related to operational and management activities, financial and accounting activities, and executive needs for the company; and provides 1st and 2nd Tier IT Support and develops technology solutions to support and enhance the corporate technology architecture.

Essential Duties & Responsibilities:

Provides Tier 2 IT Support for Microsoft Technology Stack, including Power BI, Power Apps, Power Automate, Active Directory, Entra, and SQL Server

Performs Root Cause Analysis and documentation of all major issues

Writes Code using Microsoft Development Platforms to resolve IT issues and enhance technology solutions

Develops and supports Power BI Reports, Power Apps Applications, and Power Automate Flows for the sales, inventory, finance, budgeting, operations, and executive departments

Creates Power BI reports and dashboards to support executive and departmental functions

Serves as backup for Tier 1 Support to manage incoming IT Tickets

Works closely with the business to ensure all solutions satisfy business requirements and are fully tested and validated by the business for deployment

Leverages existing Microsoft Security protocols for security and data management

Utilizes SQL Server tools and skills for troubleshooting and to support Reports and Apps

Designs Reporting around existing AD

Knowledge, Skills & Abilities:

3-5 years of experience with Microsoft technologies, including Power BI, Power Apps, Power Automate, AD, Entra, and SQL Server

3-5 years of experience with SQL database programming language

3-5 years of experience supporting Microsoft technology in IT Support role

Willing to jump in and learn new systems, technologies, and processes

Ability to manage time independently

Good verbal communication skills

Good customer service and interpersonal skills

Tools & Equipment Used:

Laptop, phone

Physical Requirements/Working Environment:

This position is primarily a sedentary position that works in a climate-controlled setting.

Travel: Minimal travel based on Project needs

Full-time