Service Writer - Laconia Harley-Davidson
Description:
Job Description
Description:
American Road Group is seeking a Service Writer at Laconia Harley-Davidson in Meredith, NH!
Act as a liaison between Harley-Davidson customer and service technician, documenting concerns and service needs, scheduling work, assigning jobs to service technicians, and communicating with customers.
Major Duties and Responsibilities
Provide superior customer service to both internal and external customers.
Assist Service Department Manager in maintaining a smooth-running efficient department.
Sell products and services based on additional work needed and service specials.
Articulate and document customer concerns and assign jobs to technicians.
Follow through customer work orders from start to finish, from scheduling appointments and reviewing completed work orders with customers.
All other duties as assigned.Requirements:
Outgoing, friendly personality with superior communication skills
Excellent customer service
Knowledge or experience of servicing Harley-Davidson Motorcycles preferred.
Experience with POS systems and parts and management computer software.
General knowledge of computers and great phone etiquette.
Current motorcycle license.
Physical Demands and Working Conditions
Frequently required to bend, stoop, crouch, reach, sit, stand, push and pull.
The noise level in the work environment is usually loud.
Requires use of both hands.
Requires the ability to balance and push a 600+ lb. motorcycle.
Frequently works near moving mechanical parts.
Potential exposure to battery acid, gasoline, chemical cleaning materials or other materials in shop.
Occasionally exposed to exhaust fumes and other airborne particles.
Full-time