Appointment Scheduler

This is a regular full-time 40 hour position.

POSITION SUMMARY Make all patient appointments for all locations and all providers to ensure all providers are fully utilized Essential Functions Statement(s) * Makes appointments for patients, reschedules and cancels through the patient portal, patient call, and outside referral software program * Follows appointment guidelines to ensure proper scheduling * Determines patient's clinical need to ensure proper scheduling * Performs other related duties as assigned * Accepts incoming patient phone calls and uses computer systems to schedule patients * Triages patient needs for timeliness of appointments based upon pre-determined criteria * Determines which physician to place patient with based upon pre-determined criteria * Retrieves appointments requests from the patient portal and places outbound calls to patients to schedule appointments.

* Monitors and replies promptly to patients' online portal messages.

* Communicates and collaborates with physicians and medical staff to meet patient scheduling needs.

* Meets daily and monthly call quota expectations as assigned by supervisor/manager * Monitors and schedule patient referrals from hospitals and community medical partners.

* Performs other related duties as assigned SKILLS & ABILITIES Education: High School Graduate or GED Required Experience: 6 months of combined experience in a call center or high volume-scheduling department with EMR/EHR systems and multi-line phone services or customer service is required.

Preferred Experience: Experience in a healthcare setting (physician's office, clinic or hospital) with knowledge of insurances, copay collection, referral procedures, and healthcare terminology.

Orthopedics experience is preferred.

Computer Skills: Must be computer literate.

Basic computer skills required such as Word and Outlook.

Must be able to type.

POSITION QUALIFICATIONS Competency Statement(s)/Mental Demands * Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

* Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

* Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

* Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

* Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed * Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

* Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Campbell Clinic Benefit Summary: Campbell Clinic offers a lucrative benefit package to support employees and their families.

* Medical / Dental / Vision Insurance * HRA Option * Flexible Spending Account * Basic Life Insurance * Voluntary Life Insurance Option * Long-Term Disability * Voluntary Short-Term Disability * Accident Insurance * Critical Illness Insurance * 401(k) Plan Matching + Profit Sharing * Employee Assistance Program * Paid Time Off * 8 Paid Holidays Equal Opportunity Employer/Veterans/Disabled