Service Advisor

Don Mealey Sport Subaru, now in our new state-of-the-art facility, is looking for a Service Advisor who will play an active role in the service department. The Service Advisor acts as the go-between for Service Technicians and our Customers. You explain the Service Technicians recommendations to the customer in easy-to-understand language and suggest up-sell opportunities to keep the customer's vehicle safe while maintaining the highest level of CSI.

At Don Mealey Sport Subaru we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Don Mealey Sport Subaru is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

The wage range for this position is estimated to be $50,000 - $100,000 depending on experience and performance.

Responsibilities:

Set confirm and prepare for appointments with customers so they can have a great service experience.

Meet or exceed targeted sales goals and the targeted customer satisfaction index.

Greet customers in a friendly manner when they arrive.

Determine vehicle needs based on customer information and the vehicle walk-around, inspections and test drives.

Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicles.

Produce repair orders for customers, including cost and time estimates with full transparency.

Communicate frequently with technicians and parts associates to ensure timely completion of work.

Follow-up with customers on the status of their vehicle, based on how the customer wants to be informed.

Follow-up with the customers to ensure satisfaction.

Gain superior product knowledge to effectively help customers.

Provide an exceptional customer experience to drive loyalty.

Qualifications:

CDK Experience a PLUS

Prior Service Advisor experience required.

Proven ability to provide exceptional customer experience.

Ability to achieve targeted goals.

Demonstrated communication, consultative, interpersonal and organizational skills.

The willingness to follow up with customers.

Experience and desire to work with technology.

Clean driving record and valid driver's license.

Benefits:

Medical, Dental, Vision

Life Insurance

401K with company match

Supplemental Insurance

Paid Vacation

Paid Training

Company Holidays

Saturday Lunches

Employee discounts on Products and Services