OFFICE TECHNICIAN (TYPING)

and Duties Are you looking for fast-paced and challenging work in a contact center?

Do you have compassion and enjoy helping others in need?

If so, this position may be a great fit for your job search.

Our contact center prides itself on providing superior customer service to the people of California, through telephone, email, facsimile, in person, and postal mail communications.

Under the direction of the Contact Center Supervisor, (Staff Services Manager I Supervisory), the incumbent serves as the initial point of contact for the Department using the Department's Contact Center software and if applicable, at the district office.

The incumbent screens inquiries and assists the general public, submits requests using the Department's case management system and provides sensitive and detailed program information to complainants, respondents, attorneys, the general public, and other interested parties on civil rights pursuant to the Fair Employment and Housing Act, Unruh Civil Rights Act, Ralph Civil Rights Act, and the Disabled Persons Act.

Please let us know how you heard about our position by taking this brief survey.

You will find additional information about the job in the Duty Statement.

Working Conditions The demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of the job.

* Requires daily use of a personal computer and related software applications at a workstation.

* Work under artificial lighting only.

* Requires ability to complete tasks that require reaching, bending, grasping, and making repetitive hand movements in the performance of daily duties.

* Requires prolonged sitting and or standing at a workstation for 6.5 to 7 hours per day.

* Requires ability to effectively handle stress.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

* OFFICE TECHNICIAN (TYPING) Additional Documents * Job Application Package Checklist * Duty Statement Position Details Job Code #: JC-478232 Position #(s): -026 Working Title: Office Technician (Typing) Classification: OFFICE TECHNICIAN (TYPING) $3,717.00 - $4,792.00 # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information The Civil Rights Department (CRD or Department) is the civil rights enforcement agency for the State of California.

CRD's mission is to protect all people in California from employment, housing and public accommodation discrimination, human trafficking, and hate violence.

The CRD is the largest state civil rights enforcement agency in the country.

It enforces the California Fair Employment and Housing Act (FEHA), Unruh Civil Rights Act, Disabled Persons Act, Ralph Civil Rights Act, and the California Trafficking Victims Protection Act.

The Department has jurisdiction over both private and public entities operating within the State of California, including corporate entities, private sector companies that contract with the State of California, and all State departments and local governments.

The CRD receives, investigates, conciliates, and initiates individual and systemic discrimination complaints in its six offices throughout California.

CRD litigates individual, class, group and systemic cases in all California jurisdictions, including state and federal courts.

It leads education and outreach efforts to stakeholders and the public, and has an active regulatory and legislative program.

Telework Opportunity This position will be scheduled to report in office to Sacramento headquarters four days per week, with one telework day as operationally allowed.

Candidates who reside outside of the State of California may be admitted to the job interview.

However, upon receiving a job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

This position will be filled in our Sacramento office located at 651 Bannon Street.

Department Website: Special Requirements * The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired.

Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

We review your job application to determine if you meet the minimum qualifications.

Please ensure to provide detailed information in your application.

Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered.

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/6/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.

Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting.

Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: California Civil Rights Department Human Resources Attn: Kathleen Vang 651 Bannon Street Sacramento, CA 95811 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: California Civil Rights Department Human Resources Kathleen Vang 651 Bannon Street Sacramento, CA 95811 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application.

Applicants who do not submit the required items timely may not be considered for this job: * Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

* Resume is optional.

It may be included, but is not required.

* Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted with your application.

Resumes Do Not take the place of the Statement of Qualifications.

Applications received without a Statement of Qualifications will not be considered.

Please see instructions below.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview.

The request should be made at the time of contact to schedule the interview.

Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: * Excellent oral communication skills: Active listener, able to give full attention to callers and to convey information clearly and effectively.

* Sensitive to people, empathetic, patient, polite and respectful.

* Dependable, reliable, and responsible.

* Excellent attendance.

* Able to maintain composure and diffuse disgruntled complainants.

* Ability to take written and oral instruction.

* Ability to manage multiple incoming calls.

* Committed to providing exceptional customer service, including giving accurate and detailed department processing steps.

* Excellent knowledge of clerical procedures, including scanning, photocopying, and processing mail.

* Ability to handle difficult situations and persons tactfully.

* Ability to operate a computer and display proficiency with relevant software applications, including virtual contact center software, Microsoft Outlook, Word, and Excel, and CRD's case management system.

* Bilingual (Spanish) not required, but preferred.

Benefits There are many benefits to joining our team!

We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options.

The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as: * Pension through CALPERS * Medical Benefits, including health, dental, and vision insurance * Medical benefits into retirement * Deferred Compensation options: 401k and 457b * Leave benefit options (Vacation/Sick or Annual Leave) * Paid Holidays * Life Insurance * ScholarShare (College Saving Account) * School Loan forgiveness under the federal Public Service Loan Forgiveness Program Statement of Qualifications Statement of Qualifications (SOQ) Office Technician (Typing) The Statement of Qualifications (SOQ) serves as documentation of your ability to follow instructions and to present information clearly and concisely in writing.

Applications submitted without an SOQ may not be considered for an interview.

The SOQ must have your name and job control at the top right corner of the pasge and may not exceed two pages in length.

Responses must be numbered in the same order as the questions.

* Describe your experience and comfort level with Microsoft Outlook, Word, and Excel.

* Tell us in your own words why you are interested in working for the Civil Rights Department and how your experience prepares you for a role in a contact center.

* Explain your process for handling difficult customers.

Only candidates who submit all required documents by the final filing date will be considered.

Resumes DO NOT take the place of the SOQ.

Failure to submit a proper SOQ will result in disqualification.

Additional Application Instructions Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S.

mail, parcel delivery or courier service, or in person, as set forth in this announcement.

All information regarding your employment history must be included on the State Employment Application STD.

678: * "To" and "From" dates (month/day/year) * Hours worked per week * Private sector job titles * Supervisor name and phone number * Job duties performed * State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Transcripts If you are meeting minimum qualifications with education, you must include your unofficial transcript for verification.

If selected, you will be required to provide official transcripts at the time of hire.

Foreign transcripts must include official verification of U.S equivalency prior to appointment by an organization found here.

Personal Identifying Information Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.

We review your application to determine if you meet the minimum qualifications.

Please ensure to provide detailed information on your application.

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place.

Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.