Client Success Manager (Temporary / Part-Time)

Location: Hybrid (Cheshire, CT / Remote)

Employment Type: Contract - 20 hrs/week (may reach up to 25 hrs on peak weeks with prior approval), ~6-8 weeks to 3 months

Start Date: Immediate (if possible); flexible based on candidate availability.

Job Overview

Pepperland Marketing seeks an organized, client-focused Client Success Manager (CSM) to temporarily manage daily interactions and project coordination for our higher-education and K-12 clients. You'll serve as the primary client liaison, collaborating closely with our Strategists to align on high-level strategy, goal-setting, and campaign performance. Strong performance may open the door to ongoing opportunities within our team.

Key Responsibilities

Primary Client Liaison: Act as the main point of contact, managing client satisfaction, relationship growth, renewals, and retention.

Meeting Facilitation: Lead weekly operational check-ins, monthly performance reviews, and quarterly strategy realignment calls in partnership with Strategists.

Project Coordination: Manage internal resources and project timelines in Teamwork, ensuring timely, high-quality deliverables.

Cross-Team Collaboration: Work closely with Strategists to ensure strategic alignment, campaign effectiveness, and proactive issue resolution.

Onboarding & Transition: Support smooth onboarding of new clients, transitioning them seamlessly from sales to ongoing account management.

Performance Reporting: Generate clear, actionable insights and recommendations using data from HubSpot, Databox, Looker Studio, GA4, and other sources.

Qualifications

2+ years in agency-side client success, account management, or project management (higher-ed or SaaS/MarTech experience preferred).

Exceptional communication and relationship-building skills via Google Meet, Google Chat, and email.

Proficiency with HubSpot (workflows, dashboards, pipelines).

Proven ability to manage multiple concurrent projects with attention to detail.

Experience with Teamwork (or comparable) project-management software.

Ability to collaborate effectively with internal stakeholders at all levels.

Nice-to-have: Basic SEO/PPC knowledge; familiarity with Google Ads, Meta Ads, or enrollment marketing.

Location Considerations

While this role offers remote flexibility, candidates must reside in Connecticut within ~30 minutes of our Cheshire office. The first few weeks will require daily in-office work for onboarding, training, and collaboration. Once established, you may work remotely and join the office once or twice weekly for team and client meetings.

Why Pepperland Marketing?

Collaborative, growth-oriented team focused on meaningful outcomes in higher-education marketing.

Flexible hybrid environment with clear paths for continued engagement or conversion to full-time.

Engaging, impactful projects supporting educational institutions.

Pepperland Marketing is an equal-opportunity employer committed to fostering a diverse and inclusive workplace.