Desktop Support Engineer

JD- Key Responsibilities:

On-Site Support: Respond to client queries and provide on-site technical assistance.

Network Maintenance: Ensure consistent operation of client networks, including routers, servers, and other hardware.

Troubleshooting: Diagnose and resolve hardware and software issues.

Installation and Configuration: Set up new hardware, software, and operating systems.

Training and Assistance: Provide training and technical support to end-users.

Documentation: Maintain records of issues and solutions in a ticketing system.

Collaboration: Work with other IT professionals to ensure seamless support.

Key Insights:

Repair desktops/laptops, support printers, troubleshoot peripherals.

Windows 10/11, MS Office, enterprise tools, remote support apps.

Basic knowledge of routers, switches, LAN/WAN; connectivity troubleshooting.

Familiar with ServiceNow, Jira, or Zendesk for issue tracking.

System imaging, software deployment, basic PowerShell scripting.