Lead Front Office Associate

Description

As a Lead Front Office Associateyou will be the first point of contact for clients - answering phones, cheerfully greeting clients, registering and scheduling clients, collecting co-pays, and acting a liaison between our mental health professionals and our patients. You will be part of a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. You will play an important part in that process by actively listening to patients' needs and showing empathy to every patient you speak with.

Hours:

Monday - Friday 7:30 AM - 4:00 PM

Other duties include the following:

Observing and supporting Front Office Associates and the Patient Care Coordinator

30% of in office hours each week will be dedicated to providing feedback to support staff, directing check-in desk and adjusting workflows as needed

Inform the Office Manager and/or Administrative Operations Supervisor of staff problems or concerns

Enforce all NAL policies and procedures in the absence of the Office Manager and/or Assistant Office Manager

Assist in training new Support Staff in conjunction with Support Staff Training Coordinators

Act as liaison between clinicians and Patient Care Coordinators regarding schedule concerns, availability for new patients, and changes in specialties in the absence of the Office Manager and/or Assistant Office Manager

Assist Support Staff with daily duties as needed

Cover for Office Manager and/or Assistant Office Manager in his/her absence or as directed by Office Manager

Manage provider and patient requests/concerns as directed by the Office Manager

Help coordinate and plan summer company picnics and Christmas parties

Opening or closing the clinic if there is not coverage

Faxing and copying

Sorting documents into the electronic chart

Basic knowledge of billing and insurance coverage

Any other projects that the Administrative Manager or Supervisor may assign

Qualifications:

Excellent organizational skills and ability to multitask

Ability to lead a small Front Office team successfully

Proficient computer skills and experience using Microsoft Office

Strong customer service and interpersonal communication skills

Previous front desk, reception/receptionist, administrative assistant, or office experience preferred

High School Diploma required

An interest in psychology, counseling, the behavioral sciences, social work, or healthcare is strongly preferred

Key Attributes of a successful candidate include:

Expertise in providing high-quality customer service in a busy environment

Ideal experience includes working as a barista, or in a fast-paced retail setting (such as working during the holidays at popular stores)

De-escalation skills

Ideal experience includes working in childcare, as a nanny, in an educational setting, or previous mental health experience where expectations change every day; candidate has learned to expect the unexpected, and has had to deescalate someone who is upset

Benefits:

Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:

Medical & Dental insurance

Opportunities for professional growth and career advancement

Health Savings Account (HSA)

Flexible Spending Account (FSA) for applicable medical and dependent care expenses

Paid Time Off (PTO)

Paid Holidays

401(K) Retirement Plan with a generous employer matching program

Supplemental insurances, such as short-term disability, cancer insurance, and accident insurance

Partnerships with local universities for tuition discounts:

St. Mary's University - 10% discount

University of Northwestern - St. Paul - 10% discount for select programs

Bethel University - $400 Scholarship per term for select programs

Capella University - 10% tuition discount plus additional perks

Adler Graduate School - 10% tuition reduction