Office Assistant

Salary : $49,046.40 - $60,486.40 Annually

Location : Water Works Park, IA

Job Type: Full-time

Job Number: 202500028

Department: Customer Service

Division: Contact Center

Opening Date: 05/21/2025

Closing Date: 6/3/2025 5:00 PM Central

JOB SUMMARY

WHY DMWW?

Each employee plays a vital role at Des Moines Water Works. We want employees who are customer-centered and dedicated to our mission to provide Water You Can Trust for Life to 600,000 central Iowans. You are part of a team at DMWW that values environmental stewardship to protect our most natural resource - the water we depend upon for life - but also our company's most valuable resource - our people. Your overall wellbeing is important to us. DMWW wants you to be safe at work and to live a healthy life.

About the Position: Under the supervision of the Supervisor of Customer Service or Director of Customer Service & Marketing, provides assistance and administrative support to the Director, Customer Service Supervisor Team, and other Customer Service staff. Provides customer service to both internal and external customers.

EXAMPLES OF ESSENTIAL JOB FUNCTIONS

Provides support to Customer Service functions including: working at the DMWW Reception Desk, greeting customers, accepting payments and responding to service requests and inquiries from customers and DMWW personnel; determining urgency of request and communicating to appropriate personnel to ensure proper response (including emergency situations); researching and preparing information needed by Customer Service personnel; preparing work orders for field staff to complete in-home customer service; and retrieving and interpreting information for field personnel, customers, contractors, and other agencies

Responds to customer inquiries related to the customer service operation; communicates information to customers regarding their responsibility for maintenance and repair of customer-owned water-related equipment; and provides standard information on departmental procedures, policies, and services upon request. Works with difficult or dissatisfied customers to resolve problems while maintaining/restoring the customer's goodwill

Maintains and updates department and customer records using manual record systems, word processing, spreadsheets, and customer information software.

Writes, edits, and proofs form letters, correspondence, memoranda, reports and other documents, designs forms and spreadsheets. Assists in evaluating and rewriting office and field customer service procedures.

Performs general office duties that may include data entry, copying, and record keeping; running errands; submitting purchase requisitions and maintaining office supply inventory; designing and maintaining office filing systems, directing callers and guests to the appropriate personnel and/or taking messages.

Completes other duties of a similar nature.

QUALIFICATIONS

Education:

High school diploma or equivalent.

Experience:

Two years' experience working in a customer service position that includes processing currency transaction duties. Additional experience may be substituted for education.

Licenses/Certifications:

None required

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to read, write, communicate, and understand English.

PREFERRED QUALIFICATIONS:

Written and verbal bilingual (Spanish) skills. Competency of language skills will be evaluated.

PHYSICAL REQUIREMENTS:

Performs work that is sedentary in nature.

Performs tasks requiring repetitive hand motions.

WORKING CONDITIONS:

Office or similar indoor environment

SUPPLEMENTAL INFORMATION

Des Moines Water Works is an Equal Opportunity Employer :The selection process consists of an evaluation of education and experience, an interview, completion of selected assessments and completion of a criminal background check, which includes a sex offender registry check. The selected Des Moines Water Works candidate must also be able to pass a preemployment drug screen and physical.

E-Verify Process: Des Moines Water Works participates in E-Verify and will provide the Social Security

Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant's Form I-9 to confirm work authorization. All candidates who are offered a position with Des Moines Water Works must complete Section 1 of Form I-9 along with the required proof of their right to work in the United States and proof of their identity prior to starting employment. Please be prepared to provide required documents as soon as possible after the job offer has been made. For additional information regarding acceptabledocuments for this purpose, please contact Human Resources at .

Des Moines Water Works offers a comprehensive benefits package to full-time employees. The benefits available include vacation, sick leave, life insurance and AD&D, health and dental insurance, vision insurance, IPERS retirement, long-term disability, deferred compensation match, tuition reimbursement, and an employee assistance program.