Associate, Client Processing Representative

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Associate, Client Processing Representative to join our Clearance and Collateral Management team. This role is located in Jersey City, NJ - Hybrid, 3 days /w in-office

In this role, you'll make an impact in the following ways:

Provides client service and support to internal and external clients daily, including phone interaction, problem resolution, transaction processing, reconciliations and accounting services.

Regularly updates client accounts in a timely manner.

Supporting clients in addressing moderately complex operational and technical issues and ensuring requests are executed.

Demonstrates the ability & willingness to learn about our clients and our products.

Monitoring client inquiries, resolves non-routine issues and escalates complex issues as needed.

Participating in internal activities and initiatives designed to improve the client experience.

Utilizing problem-solving skills and best judgement to analyze information, and to provide our clients with information related to BNY products.

To be successful in this role, we're seeking the following:

Bachelor's degree or the equivalent combination of education and experience is preferred.

1-2 years of total work experience preferred.

Must be comfortable speaking directly with our clients.

Experience in an operational area and/or client services preferred.

Starting on the Late Desk: 11am - 8pm for the first month. Rotating Desk thereafter: 7am - 4pm and 9am - 6pm.

At BNY, our culture speaks for itself. Here's a few of our awards:

America's Most Innovative Companies, Fortune, 2024

World's Most Admired Companies, Fortune 2024

Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024

Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024

"Most Just Companies", Just Capital and CNBC, 2024

Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024

Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.