Automotive Service Advisor

Job Description

Van Horn of Stoughton has an outstanding opportunity for an eager and professional Service Advisor that will establish rapport and trust with the customer and technicians while maximizing our profit opportunities.

Hours: Monday- Friday 8:00am-6:00pm, Every other Saturday 7:00am-3:00pm. (Weeks working Saturday will have another day off during the week)

Why work as a Service Advisor at Van Horn:

Generous paid time off policy including vacation, personal days, and holidays

No Sunday’s

Gym/workout reimbursement

Tuition reimbursement

Health, Dental Vision, 401k & more!

Paid volunteer time: 16 hours of paid time off annually to volunteer for organizations of your choice

Employee discounts on vehicles, parts, and service

Employee Stock Ownership Program (ESOP)

Professional work environment

Promote from within culture

Community involvement

Employee referral program

Holiday parties, brewer game, summer picnic & more!

Your Responsibilities:

Greet customers promptly and pleasantly

Communicates with customers to determine the reason for the visit and the nature of the mechanical problem and/or scheduled maintenance

Perform vehicle walk around with customer to determine needed repairs.

Review vehicle maintenance history and make recommendations

Provide the customer with available options for repairs while explaining the benefits of timely repairs

Sell recommended service work to customers based upon mechanics diagnosis

Provide the customer with a written cost estimate of repairs and an estimated time needed for repairs

Inform dispatcher of incoming work and ensure customer’s needs are understood by the technician

Follow up with technicians and the parts department on the progress of repairs to ensure timely completion of work

Notify customers on the status of their vehicle, based on how the customer wants to be informed. (Minimum of 2x per day)

Verify warranty and service contract coverage and administer claims for qualifying repairs

Follow up with customers to ensure customer satisfaction

Review completed work and charges with the customer and/or send a digital invoice for online payment.

Daily collaboration with the BDC team including prompt response to customer inquiries

Qualifications:

High School Diploma or equivalent

Valid Driver’s License

Previous customer service experience preferred but not required

Must be organized, reliable, and able to work in a fast-paced environment

For more information on what its like to work at Van Horn visit: vhcarsrecruiting.com !

Full-time