Park Store Associate (Seasonal)

Job Description

Salary: $15.50 - $17.50

Position: Park Store Associate

Location: Greater Yellowstone National Park Area as Assigned Montana/Wyoming

Status: Full-Time / Seasonal / Non-Exempt

Compensation Range: $15.50 - $17.50 per hour

Dates: Positions available for Spring 2025 thru Fall 2025 have a start date range from April/May and end date range of Sept/Oct/Nov 2025. Stores have varied seasonal open and close dates.

Summary Description:

Yellowstone Forever (YF) is the official nonprofit partner of Yellowstone National Park. Our mission is to protect, preserve, and enhance Yellowstone National Park through education and philanthropy. YF connects people to Yellowstone through outstanding visitor experiences and educational programs and translates those experiences into lifelong support of the park and philanthropic investment in its future. Our educational programming and products help people enhance their understanding and appreciation of the wildlife, natural wonders, and cultural history of the park. YFs operations include Park Stores in and around Yellowstone; the Yellowstone Forever Institute, which offers in-depth educational programing for people of all ages; and a supporter program which raises funds for priority park projects.

The Park Store Associate is a critical role in the daily operation of Yellowstone Forever Park stores at visitor centers and contact stations throughout the Greater Yellowstone National Park Area. The associate represents the face of the organization by working on the front lines and often in partnership with naturalist rangers from the National Park Service. Associates assist and engage visitors with purchases of educational products, explain our supporter program and recruit new members, and help answer visitor questions about Yellowstone National Park. Success in this position requires outstanding visitor/customer service skills and a passion for Yellowstone National Park and its preservation and sharing that passion with others.

Primary Responsibilities:

Actively greet visitors and be familiar with all merchandise to assist customers in making purchases

Actively promote Yellowstone Forevers supporter program and encourage visitors to participate by offering the opportunity to join to as many customers as possible

Become an advocate for Yellowstone Forever Institute and the classes and course offerings and promote them to our customers and supporters

Ring up sales using a Point of Sale (POS) computer system

Be comfortable with technology and problem solving to provide superior customer service

Complete daily cash reports

Respond to questions about the park by providing accurate information or, when necessary, referring the visitor to another source

Stock and clean the store and keep it held to the highest presentation standards

Work collaboratively with staff across the organization and cooperating partners

Represent Yellowstone Forever and its mission accurately and positively

Foster a collaborative, team-oriented environment with YF employees, volunteers, and partners

Travel into Yellowstone, throughout the Greater Yellowstone area and other, as required

Other tasks as assigned by Park Store Manager and Retail Operations Manager, or other designated leadership

Have a passion for creating and delivering a superior customer experience

Work collaboratively within the Yellowstone Forever organization to ensure that operations within the store are carried out in accordance with Yellowstone Forevers procedures and standards

Basic Qualifications:

High school graduation or G.E.D.

Demonstrated customer service skills

Proficiency in using computers and internet applications

Ability to proficiently use a cash register and adding machine

Ability to accurately handle cash and complete daily closing reports

Ability to work at elevations approaching 8,000 feet

Strong commitment to the mission of Yellowstone Forever

Ability to work a flexible schedule, which may include nights and weekends

Ability to lift boxes/equipment weighing up to 40 pounds (with support of lift equipment)

Ability to represent YF in a courteous and professional manner

This position may involve driving vehicles, therefore applicants must hold and maintain a valid US drivers license, and maintain a favorable driving record for insurance purposes

A satisfactory criminal background check are conditions of employment

Preferred Qualifications:

POS and retail experience

Experience working in a non-profit environment

Knowledge of Yellowstone National Park

Compensation:

This is a seasonal, non-exempt (hourly) position, which will be based in Montana or Wyoming. Compensation is based upon experience, pay range is $15.50 - $17.50 per hour, and typically is 40 hours/week. This position is not eligible for health, dental, and vision benefits. Benefits of this position include knowing that your efforts directly benefit Yellowstone National Park and having the opportunity to work in one of the worlds premiere areas.

Additional information related to this position: Living in employee housing is not a requirement of this position. Employee housing is allocated by Human Resources.

Housing availability:

RV sites: The majority of these positions are located within Yellowstone National Park, WY where the employee housing available is an RV site to rent via payroll deduction. These sites are limited to residential employee areas.

Shared employee housing is available to rent in Gardiner, MT on a limited basis. Our employee housing is limited as it is a 3-bedroom shared unit, with other employees and volunteers. Our policy does not allow for pets/animals or couples in shared housing.

Shared employee housing is available to rent in Old Faithful, WY on a limited basis. Our employee housing is limited as it is a 2-bedroom shared unit, with other employees and volunteers. Our policy does not allow for pets/animals or couples in shared housing. Living in employee housing is not a requirement of this position. Exception: If a couple applies and both are hired the couple would occupy the 2-bedroom apartment, therefore the unit would not be shared with other employees.

Employee housing is available to rent in Norris employee area on a limited basis. Our employee housing is limited as it is a 1-bedroom unit only available seasonally. Our policy does not allow for pets/animals or couples in shared housing. Living in employee housing is not a requirement of this position. Exception: If a couple applies and both are hired the couple would occupy the 1-bedroom apartment. An employee could occupy this unit with a partner/spouse, occupancy restrictions apply.

Yellowstone Forever is an equal opportunity employer. It is our policy to comply with all applicable local, state and federal laws prohibiting discrimination based on race, color, national origin, age, physical or mental disability, marital status, religion, creed, sex, sexual orientation, genetic information, veteran status, political beliefs, or any other characteristic protected by applicable federal, state or local law.