Host/Hostess

Job Description

Position Summary:

The Host is the first point of contact for guests, managing reservations and walk-ins to maximize seating efficiency while delivering exceptional hospitality. This role ensures a seamless guest experience by maintaining a welcoming atmosphere, effectively communicating with the dining team, and providing strategic seating arrangements.

Duties and Responsibilities:

Guest Interaction:

Greet all guests warmly and ensure their needs are met with attentiveness and professionalism.

Anticipate and accommodate guest preferences, special requests, and occasions.

Reservation and Seating Management:

Manage the reservation book, ensuring efficient plotting and maximizing seating potential for each shift.

Welcome walk-in guests, balance reservations and walk-ins, and communicate wait times effectively.

Strategically accommodate guests to ensure smooth service flow and an exceptional guest experience.

Operational Tasks:

Maintain cleanliness and orderliness of the entrance, host stand, and surrounding areas.

Ensure front desk setup is complete with current menus and tools for the day’s service.

Perform side-work tasks as prescribed by management, including opening and closing duties.

Provide dining room team with accurate table setup information and ensure menus are organized and presentable.

Report any breakage, equipment issues, or furniture damage to management immediately.

Team Collaboration:

Actively participate in daily pre-service meetings to stay informed and prepared.

Communicate effectively with servers, kitchen staff, and management to coordinate seating and guest flow.

Assist fellow team members as needed, fostering a positive and supportive work environment.

Compliance and Standards:

Adhere to the Delbar Employee Handbook’s professional appearance guidelines.

Maintain compliance with Department of Health standards and sanitation practices.

Portray a positive and professional attitude, embodying Delbar’s commitment to gracious hospitality.

Training Requirements:

Complete Delbar’s in-house training program, paid at minimum wage.

Qualifications:

Previous experience in a hospitality or high-volume restaurant environment required.

Maitre d’ experience is a plus.

Strong interpersonal and communication skills.

Ability to multitask effectively and remain composed in a fast-paced setting.

Physical Demands and Work Environment:

Ability to stand, lift, bend, and remain active for extended periods.

Must be able to lift up to 50 lbs. and perform repetitive motions as required.

Exposure to cleaning materials and occasional hot kitchen elements.

Must thrive in a dynamic and fast-paced work environment.

Flexibility to work varying shifts, including evenings, weekends, and holidays.

Full-time