Service Shop Foreman

Job Description

Join the Hunter Truck Family – Now Hiring a Service Shop Foreman in Scranton, PA!

Are you looking for a career with a company that values integrity, teamwork, and exceptional service? Hunter Truck is growing, and we want YOU to be part of our team!

As a family-owned, authorized Peterbilt dealer since 1938, Hunter Truck has built a reputation for reliability, quality service, and strong customer relationships. With locations across Pennsylvania, New York, New Jersey, and West Virginia, we continue to provide top-tier trucking solutions and personalized service.

If you’re passionate about trucks, enjoy working with people, and want to be part of a team that supports your success, this is the opportunity for you!

Why Choose Hunter Truck?

Competitive Pay & Incentive Plans

Comprehensive Benefits – Medical, Dental, Vision, Life & Disability Insurance

401(k) Retirement Investments

Paid Training & Career Growth Opportunities

Employee Referral Bonuses

Job at a Glance:

Location: 2900 Stafford Ave, Scranton, PA 18505

Schedule: Full-time, Monday–Friday, 7:00 AM – 3:30 PM

SUMMARY

Ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Greet customers in a professional and courteous manner to promote goodwill and confidence.

Listens to customer’s description of vehicle problem to determine possible solutions and work procedures.

Insures a clear understanding of the customer’s financial responsibility to the repair order and what part of the total repair he will be expected to cover.

Delegates and distributes work to an applicable qualified technician.

Provide complete understanding of work to be done on the customers vehicle and the time needed to perform the work.

Monitors all jobs in progress to assure quality standards are maintained.

Provide technical support for technicians when necessary.

Provide the customer with an accurate repair estimate.

Advises the expected time the unit will be in the shop and immediately informs the customer of any delays incurred.

Maintain a good working knowledge of applicable warranty offerings.

Road tests vehicles to quality-check work performed to insure it is ready to be returned to the customer.

Assist technicians in developing their skills, including on the job training.

Maintains shop tools and equipment inventory. Work with the Service Manager on obtaining repairs and/or replacement of worn out tools and equipment.

Ensures shop supplies are adequately supplied.

Supervise the housekeeping of the customer’s truck, the shop, the truck lot, and the locker room.

Reviews and analyzes, with the Service Manager, technicians’ and production efficiency records.

Schedule future appointments, when applicable, to insure the technician is not overtaxed.

Provide sufficient written information for the night shift foreman to accomplish the work requested without bothering customer to repeat information.

Demonstrates to customers, when applicable, parts associated to the repair to substantiate why the work was needed.

Documents all required information for successful completion of a warranty claim.

Assist the Service Manager in recruiting, interviewing, hiring, and motivating all qualified service technicians.

Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

Ensures all health and safety policies and procedures are followed by employees.

Ensure that all department employees receive appropriate manufacturer training.

Conducts regular performance reviews for all technicians in accordance with dealership guidelines.

Ensure that all repairs are assigned to technicians in an equal and fair manner.

Ensures repairs are charged out correctly.

Reports all out-of-stock parts and/or shortages associated to shift repairs to the Service Manager.

Maintain high-quality service repairs and minimal comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality.

Reviews all repairs performed, and is prepared to discuss with the customer, in detail, the work done.

Accounts for all documents; ensures that none are missing and all are processed correctly.

Assist the Service Manager in handling all customer complaints within 24 hours, informing other managers as appropriate.

Understands and ensures compliance with manufacturer warranty and policy procedures.

Assigns warranty operations to the appropriate qualified technician insuring Flat Rate hours are known prior to beginning the job.

Documents all repairs using the Complaint, Cause, and Correction style of documentation and insures all other information is included (i.e. pictures, sublet invoices, component serial numbers, etc.).

Provide documented proof that the repair is warrantable by using all available tools needed to obtain the information (i.e. WebCatÒ, SirÒ, Cat PowerNetÒ, etc.).

Ensures all warranty parts are tagged by the technician and stored in the container provided in the shop.

Manage department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.

Monitor technicians' daily productivity reports and corresponding payroll records

Monitors shop condition, including cleanliness, safety, and the condition of shop equipment at the end of the shift. Report any problems to the service manager or dealer.

Ensure the proper care, storage, and inventory of special tools.

Keeps abreast of new equipment and tools available and recommends purchases.

Attend manager’s meetings as requested.

Strive for harmony and teamwork within the department and with all other departments.

Maintain safe work environment.

Maintain professional appearance.

Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment

SUPERVISORY RESPONSIBILITIES

Responsible for the overall direction, coordination, and evaluation of this unit; Also directly supervise 8-12 non-supervisory employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Four to ten years related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

State Vehicle Inspector Certification preferred

Valid Driver's License required; must meet company insurability standards

Commercial Driver’s License preferred; must meet company insurability standards

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EOE

Full-time