Director of Admissions Operations

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Job Title: Director of Admission Operations

Department: Undergraduate Admission

Division: Admission & Financial Aid

FLSA Status: Exempt

Reports to: AVP, Enrollment Management

Work Schedule: 35 hours/week; 12 months/year

Union: NA

Grade: 9

Salary Range: $76,100 - $92,000

General purpose: The Director of Admission Operations plays a critical leadership role in the Enrollment Management team with direct input and responsibility for recruitment and enrollment goals. This position oversees all aspects of the undergraduate operations and recruitment, ensuring seamless processes, data integrity, and effective use of technology to support recruitment, application management, and strategic decision-making. This position will strategically develop and utilize current and future processes that support the recruitment cycle for all student cohorts and is charged with the task of utilizing technology to provide and support a better experience for future students, while providing leadership and problem solving for departments who work with the Office of Undergraduate Admissions.

The Director will dynamically lead the efforts of the admissions operations team to strategically develop, document, and integrate processes and data flow to help the College achieve enrollment objectives.

Essential Duties & Responsibilities:

Work closely with Associate Vice President of Enrollment Management and Director of Financial Aid to plan, develop, and execute comprehensive recruitment, admission, and enrollment communications strategies in alignment with MICA's strategic plan to meet enrollment objectives, academic program priorities, and financial targets across MICA programs.

Management major enrollment initiative including cycle preparation, recruitment travel, and events; develops follow-up strategies; monitor staff recruitment plans, maintains statistical analysis for recruitment activities, arrange staffing for recruitment events.

Implement and evaluate strategic initiatives to drive academic program specific enrollment.

Lead admission operations and functions, including Slate CRM and communications development, admissions systems, reporting and analytics, and daily operations; assess, and develop the capacity to ensure best practice, professional development, and optimization of technological resources to support recruitment and admission.

Ensure compliance with federal, state, and institutional policies related to admissions, enrollment data, and student communications.

Serve as a secondary technical expert and administrator for the SLATE CRM System managing user accounts, system management, new student applications, communications and basic reporting.

Collaborate with cross-functional teams to align CRM functionalities with institutional goals and identify areas for system enhancements.

Partner with other institutional stakeholders in the collection and assessment of recruitment and admission metrics.

Collaborate with key stakeholders to align financial aid leveraging strategies with enrollment goals, ensuring an effective mix of merit-based and need-based aid that supports institutional priorities.

Management of the endowed scholarship nomination and budge tracking within the CRM system.

Collaborates with the Associate of Admissions Experience and Events in the planning, and execution of on and off campus events.

Act as the liaison between and maintain strong relationships with other key stakeholders, such as Graduate Admission, Financial Aid, Strategic Communications, Student Affairs, Technology, and Academic Affairs to align technology and recruitment strategies with institutional goals.

Represent the office of admission and MICA at events and campus meetings, including online and on-campus recruitment and yield events, and other engagements.

Supervise the hiring, training, motivating, and performance evaluation process of all direct reports.

Serves on campus committees as assigned and maintains active relationships with key operating units of the institution, such as Student Affairs, Academic Advising, Deans and faculty.

Collaborate with other departments to develop, execute and evaluate all UG Admissions recruitment related website content, communications, presentations and other marketing collateral leveraging the CRM for personalized engagement.

Ensure data-driven decision-making in recruitment strategies, leveraging analytics to refine targeting and messaging.

Perform other related duties as assigned Knowledge, Skills, and Abilities:

Knowledge of best practices in undergraduate admissions and recruiting

Knowledge of Mac OSX, MS Office Suite, Adobe Creative Suite and social media platforms

Excellent management abilities and the judgment and confidence to successfully make and implement decisions

Exceptional interpersonal and communication skills

Ability to work well with a diverse group of individuals

Comfortable with public speaking and giving presentations Minimum qualifications:

Education: Bachelor's degree in a related field

5 or more years of progressive experience in academic administration/admissions programs

Proven leadership ability and skills Preferred Qualifications:

MFA or MA in an arts related field

Experience in a management position or a professional administrative position Reporting to this position:

Associate Director of Admission Operations

Associate Director of Admissions Experience and Events

Senior Counselor

Senior Recruiter

Transfer Counselor. Conditions of Employment:

Candidate must successfully complete a full background check

This position requires the incumbent to work some evenings and/or weekends. Some travel may also be necessary. Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of a job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. (may be adjusted depending on position)

Work environment: While performing the duties of the job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Required training: Handbook orientation, Anti-Harassment, Hazard Communication, Emergency Plans & Fire Prevention, Personal Protection Equipment. (additional training may be added, SEE: EHS Manager training schedule)

Maryland Institute College of Art is committed to its policy of providing equal opportunity regardless of race, color, creed, national origin, religion, gender, sexual orientation, marital status, age, disability, or veteran status (disabled, Vietnam-era, or otherwise). Furthermore, the College does not tolerate any form of sex discrimination, including sexual harassment or sexual violence. This policy applies to all programs, facilities, and activities provided by Maryland Institute College of Art, including but not limited to admission, educational programs, and employment.

Applicants must apply online for each job in which they are interested. You will not be considered for any job for which you have not specifically applied. We do not accept applications via email, U.S. mail, or fax. Successful candidates for any staff or faculty positions will be subject to a pre-employment background check.

MICA provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application and hiring process, please contact Human Resources at .