Front Desk Supervisor

Job Description

Front Desk Supervisor

We are seeking a Hotel Front Desk Supervisor to join our team at the South Sioux City Marriott Riverfront in providing the best customer service experiences.

As a Hotel Front Desk Supervisor, you will be responsible for ensuring that our guests have a seamless and memorable experience from check-in to check-out. You will lead a team of dedicated front desk agents, providing guidance, training, and support to ensure that all guests receive exceptional service.

Responsibilities:

• Supervise and lead the front desk team, providing guidance, training, and support

• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries

• Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area

• Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns

• Handle guest inquiries, requests, and complaints in a timely and efficient manner

• Monitor and ensure accurate billing for guest reservations and services

• Assist in the recruitment, training, and development of front desk staff

• Implement and enforce hotel policies and procedures to maintain a high standard of service

Requirements and Skills:

• Previous experience in hotel front desk operations, with supervisory or leadership roles

• Strong organizational and multitasking abilities

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and adapt to changing priorities

• High level of integrity and professionalism

• Ability to handle guest issues with diplomacy and resolution

• Flexibility to work evenings, weekends, and holidays as needed

• Knowledge of hotel reservation systems and point-of-sale software is a plus

• A Degree in Hospitality Management or a related field is a plus, but not required

Benefits"

• Medical, Dental and Vision Insurance

• PTO

• Competitive Pay

• 401(k) Retirement Savings Plan

• Life Insurance

• Disability Insurance

• Hotel Room Discounts

• Meal Discounts

• Ongoing Training and Career Development

#hc182999

Full-time