Implementation Engineer

JOB TITLE: Implementation Engineer

FLSA STATUS: Exempt

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: Temple, GA

TRAVEL: Up to 40%

SUMMARY OF POSITION:

An Implementation Engineer will work closely with client stakeholders to understand requirements and configure software solutions to meet client needs. Preferred candidates will have working experience in the accounting industry, including technical proficiency with nonprofit and/or government management software and database management and basic Governmental Accounting (GASB), GAAP - AR, AP, Payroll and General Ledger knowledge.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Reviews contracts for understanding and adherence to the scope of work

Consults with and partners with internal and external stakeholders to understand client’s business processes

Report project/workstream statuses/risks to Project Managers

Sets up and conducts product overview and solution demonstrations

Analyzes current state and future state to ensure features and functionality meets scoped requirements, including compliance requirements

Installs databases and software and configures the solution to meet the client’s needs

Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications

Trains and/or assists with client/end-user training

Provides client support during testing, go live and post go live

Triage, debugs and resolves defects

Migrates solution to production and performs post-production review

Reviews client requests for enhancements and engages with the needed departments for scoping and contracting

Works with Support to transition client solutions to the maintenance phase

Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues

Facilitates internal and external meetings

Maintains positive relationships with both internal and external partners

Creates system or implementation process documentation for internal and external stakeholders

Provides technical guidance and knowledge transfer to technical client and project team members

Develops and improves project and internal documentation and processes

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

Associate degree in accounting related field or 2+ years of software/IT client service experience

Knowledgeable in MS Excel, SQL, XML, scripting languages, and/or Java

Excellent communication skills with ability to build collaborative relationships

Ability to work independently and as part of a team

Strong analytical and problem-solving skills

Self-starter

Detail-oriented

Ability to prioritize work and meet deadlines

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

2+ years’ experience in a software training and implementation environment

2+ years' experience with financials/accounting

Hands on experience developing in SQL, XML, scripting languages, Java and/or Groovy