Patient Services Coordinator I - Hugh Chatham Health Orthopedics

Patient Services Coordinator I - Hugh Chatham Health Orthopedics

Full Time Position

Monday - Thursday

8 am - 5 pm

Friday

8 am - 1 pm

ESSENTIAL JOB FUNCTIONS:

The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time.

People

Builds a strong, positive relationship with every customer served, both internal and external

Works effectively with others to deliver the highest quality care and service on a continuous basis

Follows HCMH standards of performance at all times

Assists patients and other callers in a prompt, courteous and helpful manner.

Quality

Demonstrates skills and knowledge to effectively complete assigned tasks and completes all required education programs

Delivers safe, accurate and timely patient care that conforms to HCMH standards and departmental goals and main job functions as outlined below

Maintains strictest patient confidentiality.

Service

Works diligently to meet every customer’s needs throughout multiple locations

Fully engaged, fully aware and available to help others while on duty

Answers telephone, screens calls, routes calls appropriately.

Maintains appointment scheduling and follows office scheduling policies. Reschedules appointments when necessary for physician schedule changes for multiple locations

Sets up medical record chart for new patients and enters patient demographic and insurance data into computer system; checking in patients, verifying and updating necessary information in the medical record and the computer; receiving payments and issuing receipts, posting payments.

Verify all patients insurance coverage prior to appointment

Pre-certify/ approval from carriers for DME & injections as required

Schedule and authorize Referrals and f/u

Manages Workman’s Comp authorizations if assigned.

Receives and distributes mail

Monitors fax folder and distributes to staff

Follows OSHA/HIPPA compliance.

Scans all patient demographics, outside records

Completes patient disability forms as required and collect payment

Organize and straighten waiting room as necessary

Cross-trained to handle check-out procedures.

Finance

Daily collects co-pays, balances and bed debt when applicable. Handles daily transaction/cash drawer balancing and submits to Financial team.

Accomplishes tasks with the minimum expenditure of time, materials and money with service as the guiding principle

Gathers appropriate data/pre-certs to ensure we can bill appropriately for timely payment.

Works along with Finance team to collect bad debt and refers patients for financial counseling.

Works productively while on the clock and offers to help others when work is completed

Growth

Demonstrates the ability to positively and productively respond to change.

Participates in continuous improvement, offering and or implementing methods to improve care and service.

Attends meetings as required.

Performs related work as required.

QUALIFICATIONS:

The following qualifications, or equivalents, are the minimum requirements of this job:

Education and Formal Training:

High school graduation or GED.

Work Experience:

One (1) year work experience, preferably in a medical office setting. Knowledge of medical terminology desirable. Experience with multi-line telephone system and computers.

Knowledge, Skills, and Abilities Required:

Demonstrates a high level of mental and emotional tolerance and even temperament when dealing with ill people; uses tact, sensitivity, sound judgment, and a professional attitude when relating with patients, families, and co-workers at all times. Actively functions as a patient advocate. Must have thorough knowledge of business office procedures. Knowledge of grammar, spelling and punctuation to type patient information. Skill in operating a computer and photocopy machine. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees and the public. Must develop knowledge of current hospital emergency policies and procedures, fire, safety, disaster, and infection control policies.

WORKING CONDITIONS:

Work is performed in reception area. Involves constant attention to multiple telephone lines and frequent contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with sick people. There is also limited exposure to hazardous cleaning solutions.

REPRESENTATIVE FUNCTIONS % OF TIME

Patient Care 5%

Documentation/Charting/Secretarial 80%

Interaction with health team providers 10%

Other 5%

COMPLIANCE:

Observe all patient privacy and confidentiality rules.

Comply with CPT and ICD-9 coding standards, perform appropriate billing and posting of reimbursements according to policies and per physician documentation.

Maintain secure workstation to ensure protection of patient information.

Report any compliance violations

Employees are offered medical, dental, and vision benefits packages upon hiring.