Business Analyst I OR II

What will you do:

Build strong, trusting relationships with business customer teams to understand business needs and potential enhancements.

Be a consultative partner making recommendations for solutions or improvements to business processes that can be accomplished through new solutions or alternative uses of existing technology/systems.

Work with business partners to elicit requirements for efforts of moderate-high complexity ranging from corporate projects to maintenance requests utilizing various techniques such as interviewing, requirement workshops, business process reviews and workflows.

Document detailed business and functional requirements according to established standards. Decomposing high level business or user requirements into functional requirements specified at an appropriate and actionable level for technical team-mates. Utilize various tools for pragmatic representation of requirements where appropriate, such as process flows, diagrams, mock ups and screenshots.

Work with functional areas such as State Filings, CSPIU, IT, Statistical Reporting, Rate Disruption etc. to determine implementation of filings and other changes and determine the impact on policy processing.

Working with business partners and/or Information Technology, define and document ticket or project objectives for Wrike input when necessary.

Provide a moderate level of assistance, training, and mentoring for teammates as needed, fostering an environment of team collaboration and knowledge sharing.

Working with business partners and Information Technology, plan and manage project activities of a moderate complexity / visibility to include project level tasks, resources, timeline. Identify and escalate risk and constraints, plan mitigation strategy. Report project performance, progress and issues in a clear, concise and timely manner. Attend or facilitate project status meetings as needed. Identify assignment risks and constraints, escalating appropriately and in a timely manner with possible mitigation strategies.

Resolve and/or escalate issues in a timely fashion to meet necessary effective/statutory due dates.

Identify opportunities for improvement and make constructive suggestions for change following accepted change management procedures.

Participate in the development and design of new products, and documenting system changes that are necessary as a result.

Support ServiceNow/Help Desk related requirements items.

Accurate input and tracking of estimations and actual work time within workflow systems (i.e. Wrike, Team Track).

Assist with Special Projects as needed.

What you need:

Bachelor's Degree preferred or Equivalent business or business analyst experience; Familiarity with automated Commercial Lines systems desired.

At least 4 years experience in a Business Analyst role or similar commercial lines insurance experience

Knowledge of Microsoft Office Suite (Word, Excel, Powerpoint and Outlook)

Excellent prioritization and desk organization skills with the ability to independently prioritize work tasks as daily priorities fluctuate

Strong Verbal and written communication skills

Detail oriented and technically focused mindset

Salary Range: $60,700 -$89,100

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

Benefits:

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

Medical and Prescription Drug Benefit

Dental Benefit

Vision Benefit

Life Insurance and Disability Benefits

401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)

Health Savings Account (HSA)

Flexible Spending Accounts

Tuition Assistance, Training, and Professional Designations

Company-Paid Family Leave

Adoption/Surrogacy Assistance Benefit

Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance

Student Loan Refinancing Services

Care.com Membership with Back-up Care, Senior Solutions

Business Travel Accident Insurance

Matching Gifts program

Paid Volunteer Day

Employee Referral Award Program

Wellness programs

Additional Information:

This position is a full time salaried, exempt (non overtime eligible) position

Utica National is an Equal Opportunity Employer.

Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.