ServiceNow Administrator

LRS has prospered for over 30 years because our corporate philosophy embraces honest, ethical and hard-working people. If that describes your approach to IT consulting, we need to talk! LRS Consulting Services is seeking a ServiceNow Administrator for a hybrid onsite, contract-to-hire opportunity with our financial client in the northwest suburbs of Chicago, IL!

LRS Consulting Services has been delivering the highest quality consultants to our clients since 1979. We've built a solid reputation for dealing with our clients and our consultants with honesty, integrity, and respect. We work hard every day to maintain that reputation, and we're very interested in candidates who can help us. If you're that candidate, this opportunity is made for you!

Responsibilities:

Administer and support the ServiceNow platform across its various modules such as ITAM, ITOM, ITSM, IH, SPM, CMDB, SAM, HAM, Incident, Demand, Request, and Change.

Provide ServiceNow end user support. Responsible for end-user account administration, permissions and access rights in accordance to governance.

Develop end user training material and provide training to users with varying roles and skill levels (i.e., end user, power user, admin level).

Maintain and enforce ServiceNow governance policy.

Responsible for application and data integration from various sources into ServiceNow.

Collaborate with the internal communications team to design, build and deploy the ServiceNow site.

Design, build and deploy comprehensive approved ServiceNow change control improvements.

Ensure that pro-active monitoring is in place for ServiceNow Software systems.

Review ServiceNow releases and apply service upgrades as required to ensure the stability and security of the application.

Maintain currency with operating system and support software, plan and implement major software upgrades to the ServiceNow application.

Ensure change management procedures and methodologies are implemented and followed.

Ensure that critical systems data is backed up and recoverable in the event of a disaster.

Specify the quality assurance process that will ensure the overall quality and continual improvement of the ServiceNow application enhancements.

Collaborate with vendor management, including the development of statements of work, engagement and management of contractors, and monitoring of work against the SOW.

Develop and maintain documentation on infrastructure performance, capacity and application/environment continuous improvement plans.

Inform the annual budget process of the necessary project information to execute upon items identified for improvement for the ServiceNow platform.

Other duties as assigned.Qualifications:

Minimum of 3 years of experience administering ServiceNow in an enterprise environment.

Strong knowledge of ServiceNow’s core ITSM modules and platform capabilities.

Good knowledge of ServiceNow CMDB strongly preferred.

ServiceNow certifications preferred.

Good knowledge of ITIL and Agile methodologies and frameworks preferred.

Bachelor's degree in computer science or related field preferred.

Candidates must have permanent authorization to work in the USA for any employer.

Corp to Corp candidates will not be considered.

The base range for this contract position is $40.00 - $60.00 per hour, depending on experience; pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.