Front Desk Agent

Job Description

FUNCTION

The Front Desk Agent registers and assigns rooms, issue room keys, transmit and receive messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension, collecting guest player club information while making marketing room reservations.

Essential Duties and Responsibilities

Greeting, registering, and assigning rooms to hotel guests

Verifying guest identification and establishing how the guest will pay for their accommodations

Issuing room keys and relay instructions to bellhops

Keeping records of room availability and guests’ accounts on computer

Computing bills and collecting payments in Visual One

Making and confirming reservations

Answering PBX calls and routing calls to proper extensions

Answering inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino, or entertainment complex

Advising housekeeping staff when rooms have been vacated and are ready for cleaning

Contacting housekeeping or maintenance staff when guests report problems

Performing simple bookkeeping activities, such as balancing cash accounts

Recording guest comments or complaints, referring guest to supervisor if needed

Performing other duties as assigned

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.

The work environment consists of very demanding surroundings with a high noise level. The employee is frequently exposed to second hand tobacco smoke, fumes or airborne particles.

Machines, Tools, Equipment

Telephone system

Property Management System

#DCG

Full-time