Customer Compliance

Job Description

PURPOSE OF POSITION:

This position is responsible for maintaining compliance with the various customer requirements, ensuring timely response to all customer QA related inquiries and doc requests, and coordinating all certificates of analysis for Anchor Ingredients Co., LLC.

RESPONSIBILITIES:

COAs

Review and enter QA data into ERP System

Review supplier COAs and/or internal lab results for compliance to customers’ specifications

Send COAs to all customers prior to or at the time of shipment

Research/Investigate any questions or concerns that arise regarding COA results or testing methods used

Customer Documentation

Review customer specs and compare against Internal documentation

Set up and maintain customer requirements, i.e. – product specs, approved manufacturer sites, shelf-life expectations, etc., within ERP to ensure compliance

Complete customer doc requests

Maintain compliance with various customer QA Portals/websites

Maintain customer files regarding QA within ERP and electronic document management systems

Customer Service

Work alongside Sales and Customer Service Teams to ensure compliance with Anchor and customer requirements

Maintain Contacts/Contact Groups for Customer QA & COA contacts

Follow-up to customer inquiries regarding various product/process related information

Coordinate effective communication and resolution of any customer product quality complaints

Research lot, PO and/or COAs to respond to inquiries from internal or external customers

Effectively communicate quality related requirements/information to diverse audiences

Coordinate product samples needed by customers for testing and/or evaluation

Process Improvement

Assist in the development and implementation of internal quality documentation including product specifications, company certification, QA procedures, etc.

Assist with quality project management as it relates to corrective action, process improvement and audits

Proactively identify opportunities to increase operational efficiencies

Safety

Support and adhere to the Company’s Safety Program.

General Responsibilities

Up to 10% travel (mostly day trips)

Project work or items outside of this Job Description, as specified from time to time by the QA Manager and General Managers.

In common with all other personnel within Anchor Ingredients, the Job Holder is required to adhere

to the Company’s policies on Safety, Hygiene and good housekeeping. Specifically:

To take reasonable care for the health and safety of himself/herself and that of other persons who may be affected by his/her acts or omissions;

To co-operate regarding any duty or requirement;QUALIFICATIONS:

The ideal candidate will possess the following:

Bachelor’s degree in related field

Meticulous attention to detail and accuracy in work product

Demonstrated problem solving experience

Proficient in Microsoft Office products including Outlook, Excel and Word

Ability to see the big picture while focusing on the process and procedures necessary to produce deliverables

Ability to establish and meet deadlines

Flexibility and the ability to thrive in a fast-paced environment

Excellent interpersonal skills and a team playerWORK ENVIRONMENT & PHYSICAL DEMANDS

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates within both a professional office environment as well as ingredient processing facilities. While performing the duties of this job within the processing facilities, the employee will be exposed to machinery and moving parts. The employee may be exposed to adverse weather conditions, high precarious places and confined spaces, & airborne particles including grain dust and hazardous materials or fumes, which may require the use of PPE. The noise level in some of the work environments may require the use of hearing protection. While performing the duties of this job inside the office, the employee is frequently exposed to normal working conditions for an office environment with a noise level that is usually quiet to moderate.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee may be required to stand for long periods of time as well as use hands or fingers to reach or handle, and to reach with hands and arms. The employee is regularly required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee will occasionally lift and/or move up to 40 pounds. All vision abilities are required to encompass close-up work. On occasion, employee must be able to tolerate and endure extended seasonal hours and maintain alertness to meet deadlines.ABOUT THE COMPANY:

Headquartered in Fargo, ND, Anchor Ingredients is the most customer-centric, innovative and transparent farm-to-food partner, dedicated to delivering premium ingredients and added value services to the food and pet food industries. Our farm-level relationships, combined with our global reach, allow us to efficiently procure and process ingredients from around the region and throughout the world, uniquely positioning us to fulfill our customers' diverse ingredient requirements. We take pride in our world-class team which boasts extensive industry experience combined with an unwavering dedication to our company’s mission, vision and values, and a commitment to delivering quality and innovation throughout the entire food supply chain. DISCLAIMER:

This job description is not a complete description of responsibility, but reflects the general qualifications, duties and/or responsibilities necessary to perform this position. All candidates who receive a written offer of employment will be required to successfully pass a background check, as well as testing for commonly abused controlled substances in accordance with the company’s Drug Free Workplace Policy. Anchor Ingredients reserves the right to revise the job description as circumstances warrant. Anchor Ingredients is an at-will employer, which means that either the employee or the company may terminate the relationship at any time, with or without notice, and with or without cause. We are an equal opportunity employer.

8AM-5PM

Full-time