Assistant General Manager High Volume Restaurant

Job Description

POSITION TYPE: Restaurant Assistant General Manager

SPECIALTY: Family-Style Buffet

LOCATION:Pensacola, FL

JOB TYPE: Full-Time Permanent

Job Summary

The Assistant General Manager (AGM) is responsible for supporting the General Manager by effectively managing company systems, habits, and routines that deliver optimal daily operations while controlling costs; takes an active role in leading the entire team, ensuring high guest satisfaction, and maintaining compliance with company standards, always acting as a key leader in the restaurant's smooth operations; their duties include hiring, training, coaching, developing, and scheduling staff, resolving guest issues, being a Brand Ambassador in their local community, monitoring sales and inventory, and upholding food safety and sanitation regulations.

Key Responsibilities

Staff Management

Assisting in hiring, training, coaching, and developing new staff members

Reviewing weekly and daily scheduling to ensure that all shifts, sections assigned to wait staff, and daily responsibilities maximize the guest experience while aligning with company labor targets using the companys schedule writing tool as a guideline

Conducting performance reviews and providing feedback to employees

Addressing employee concerns and resolving conflicts among employees

Identifying and recognizing high-performing team members and publicly celebrating

with the entire team

Operations Oversight

Monitoring sales and labor costs to ensure profitability

Managing inventory levels and placing orders for food and supplies

Ensuring compliance with health and safety regulations

Implementing and maintaining company policies and procedures

Working closely with the General Manager in the maintenance and execution of company Facility Maintenance Plan

Developing and managing the daily BOH and FOH duty rosters

Guest Service

Setting the standards for actively engaging with our guests in a welcoming and thankful

manner

Resolving guest complaints by effectively listening to the guest and addressing their concern while striving to retain them as a loyal guest

Ensuring guests have a positive dining experience

Engaging with guests to gather feedback and improve service

Financial Management

Analyzing sales data to identify trends and areas for improvement

Monitoring food costs and identifying potential cost-saving measures

Preparing reports on financial performance

Communicating effectively with employees to increase their understanding of how their actions drive profitability, resulting in higher performance

Leadership and Delegation

Covering for the General Manager in their absence

Leading and motivating the team to achieve operational goals

Delegating tasks effectively to managers and team members

Required Skills and Qualifications

Education and/or experience typically associated with the completion of a degree program in business or hospitality

Three to five years of experience in managing a restaurant with diversified menu offerings

Strong leadership and communication skills

Ability to work effectively under pressure and manage multiple tasks simultaneously

Knowledge of POS systems and restaurant management software

Understanding of food safety regulations and best practices

Excellent guest service skills

One year of restaurant management experience as a Certified Kitchen Manager is preferred

Valid drivers license and an acceptable driving record

Other Requirements

This position's work hours are approximately 55-58 hours per week. The position requires standing and walking for 2-5 hours without a rest or break, as well as task sequencing and completing complex administrative responsibilities. Occasionally, moderate to heavy (10-25+lb) lifting, carrying, bending, and reaching overhead may be required. The work environment includes heavy guest contact, working with cooking equipment, and slippery walking surfaces. The position is under minimum levels of day-to-day supervision. Some travel may be required including operating a motor vehicle and/or air travel as needed.

As part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, Superior Talent Source has your consent to communicate via SMS text message moving forward. #STSCompany Description

Superior Talent Source is a niche search agency specializing in executive placement nationwide with leading restaurants, hotels country clubs and resorts across the United States.

Our recruiters have decades of experience in recruiting for the Hospitality industry, and they have built up an excellent network of relationships as well as a deep understanding of the marketplace.

Our recruiter's expertise together with our approach is focused on finding the right fit for both candidate and client, whilst delivering a quality service.

Our success is built on investing in relationships and doing it the right way. Going beyond phone calls and e-mails, taking the time to attend conferences, being active members of professional groups and social media. Getting to know clients and candidates on a personal level and supporting and nurturing the relationships we establish.

Lastly, we know what it takes and how to match the right candidate to the right client.

Full-time