Project Manager

The ideal candidate excels at managing large-scale programs and projects, keeping them on track from start to finish. They are adept at facilitating team meetings and building strong relationships with both internal stakeholders and clients. With a solid background in project management, knowledge of contact center best practices and technologies, and exceptional communication and organizational skills, this individual thrives in fast-paced environments. They can juggle multiple projects with urgency and precision, ensuring success at every stage, from initiation and planning to implementation, monitoring, and closure. An overachiever by nature, this candidate takes pride in driving projects to successful completion.

Responsibilities

Define program and project scope and objectives, ensuring alignment with the company's long-term strategic goals and priorities.

Develop detailed project plans to track progress and maintain comprehensive documentation.

Collaborate with Product, Sales, and Marketing teams to design scalable solutions that meet business needs and satisfy company/client requirements.

Lead the implementation and operationalization of cruise partner initiatives in line with ONE's strategic objectives.

Strategize, implement, and maintain cruise and tour partner initiatives, ensuring they align with ONE's overarching goals.

Establish regular communication with senior management to report on project status, risks, and timelines.

Build and sustain trusting relationships with internal stakeholders and key clients.

Develop and optimize communication processes for both internal and external stakeholders.

Monitor project progress and make necessary adjustments to meet client expectations and internal targets.

Collect data and generate reports to provide insights and inform future strategies.

Prioritize tasks in a fast-paced environment while guiding project teams to successful completion.

Requirements

Bachelor's degree in business administration, marketing, or a related field.

At least 5 years of hands-on experience managing complex projects across multiple teams.

Expertise in project management disciplines, including scope, schedule, and quality, with preferred experience in risk and critical path management.

Proven track record in driving client-facing initiatives that significantly contribute to business success.

Exceptional communication and interpersonal skills for effective interaction with clients and internal stakeholders at all levels.

Excellent organizational skills with the ability to manage multiple projects simultaneously.

Analytical mindset with critical thinking abilities and a proactive approach.

Proficiency in standard project management tools, especially Smartsheet, preferred.

Adaptability and flexibility to excel in a dynamic, fast-paced environment.

Strong leadership and team management capabilities.

Excellent written and verbal communication skills.

Highly organized with meticulous attention to detail.

Business Attire:

Professional business attire is required for this role reflecting a polished and professional appearance.

Office Highlights – Scottsdale, AZ

Modern office design

Fully equipped gym is available to all employees.

Basketball Court – Perfect way to take a break and recharge during the day!

What We Offer

Exclusive Team Member Travel Discounts

Affordable Medical Insurance

100% Employer Paid Dental and Vision Insurance

HSA with Company Contribution

401(k)

Basic and Voluntary Life & AD&D

PTO/PST

Pet Insurance

Covered Parking

Amazing Culture!

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)

ONE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.