Customer Service Representative

Company Description:

B&C Industries is a packaging distribution company with over 25 years of experience in the industry. We offer a diverse line of products and have the largest inventory stock in the tri-state area. Our trained packaging specialists provide exceptional service to our customers.

Key Responsibilities:

Respond to customer inquiries via phone or email in a timely and professional manner.

Troubleshoot and resolve customer complaints and issues.

Document customer interactions, track issues, and ensure follow-up where necessary.

Collaborate with other teams to ensure customer satisfaction and issue resolution.

Process orders, returns, and exchanges as needed.

Qualifications:

Excellent communication skills, with competent writing skills

Strong organizational skills

Outstanding written and oral communication skills.

Proactive mindset and the ability to identify gaps and take initiative.

Why Join Us:

Opportunity to be part of a dynamic and growing company in the packaging supply industry.

Collaborative and supportive work environment that values innovation and initiative.

Competitive compensation package and opportunities for professional development and growth.