Oracle WACS - Application Lead

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Oracle Work Management Module Lead (Oracle WACS)

Location: San Antonio, TX (Hybrid – Local candidates only)

No visa sponsorship or transfer available

Employment Type: Contract Full-Time Onsite/Remote Hybrid

Pay: Based on experience

Position Summary:

We are seeking a highly experienced Oracle Work and Asset Cloud Service (WACS) Consultant to serve as the Work Management Module Lead. This individual will be instrumental in designing, configuring, and optimizing work management solutions within Oracle WACS to support field service and maintenance operations for a utility client.

The ideal candidate will bring deep expertise in Oracle WACS (specifically Work Management components), a strong understanding of the utilities industry (electric, gas, or water), and proven experience with work order lifecycle design, scheduling, dispatch, and regulatory compliance.

Key Responsibilities:

Work Management Process Design:

Lead workshops to define and document end-to-end work order processes (creation, scheduling, execution, close-out)

Translate business needs into system requirements, user stories, and functional specifications

Oracle WACS Configuration:

Configure WACS modules: work types, crews, service requests, job steps, SLAs, priority codes, task dependencies

Build task templates and work hierarchies for preventive, corrective, and emergency maintenance workflows

System Integration & Data Management:

Collaborate with integration teams (GIS, ERP, SCADA) to support seamless data exchange

Ensure data accuracy for work orders, crews, assets, resources, and cost management

Testing & Deployment:

Develop and execute test cases across functional, integration, and UAT phases

Troubleshoot and resolve configuration issues, ensuring quality assurance and user satisfaction

Training & Support:

Support user training efforts and create documentation to facilitate end-user adoption

Provide ongoing functional support for post-implementation

Must-Have Qualifications:

Education: Bachelor's degree in Computer Science, Engineering, Business, or related field

US Citizen or Green Card holder

Location: Must be local to San Antonio, TX or willing to relocate; hybrid work model

Experience:

5 - 7 years of relevant experience in Oracle WACS or similar EAM platforms

Proven history of configuring and deploying Oracle WACS Work Management modules (Work Orders, Task Templates, Crews, Dispatch, etc.)

Deep understanding of utilities industry field operations – including regulatory, compliance, and maintenance planning

Strong command of work order lifecycle management and scheduling best practices

Nice-to-Have Skills:

Integration experience with ERP, GIS, SCADA, and other utility systems

Agile or hybrid delivery model experience, including participation in iterative design and sprint planning

Strong knowledge of testing methodologies, functional specification creation, and user support

Experience with tools like Maximo, Oracle ERP, or CIS in a utility setting

Key Competencies:

Strong analytical and process-mapping skills

Clear communication across technical and business teams

Experience leading stakeholder workshops

Attention to detail with the ability to manage competing priorities

Why this role matters:

This position plays a vital role in modernizing and optimizing utility field operations through Oracle WACS. The impact of your work will be seen in streamlined processes, improved operational efficiency, and better service delivery across the organization.