Columbus Connections Director

JOB TITLE: Connections Director (FT/40 hours w/benefits)

LOCATION: Columbus

REPORTS TO: Community Pastor

ABOUT CROSSROADS

Crossroads Church is a multi-site, interdenominational church in the Midwest. Our

Churches are primarily located in Ohio and Kentucky, and we have an online presence

that serves thousands of people monthly.

We believe that telling the redemptive story of Jesus is the best story we could ever tell,

and you will notice that we love to use the best tools to get that story out to the world.

We value creativity, adventure, authenticity, and tenacity.

Our desire is to model our staff and church community after the church in Revelation,

where people of all nations, tribes, peoples, and tongues worshiped [and worked]

together. Admittedly, we are not there, but we think about this with every hire and

person who enters our buildings.

JOB SUMMARY

The Connections Director is responsible for leading the team of volunteers that create

warm and welcoming environments where seekers can connect with our community.

Building a bridge from the weekend experience into community, the Connections

Director seeks to move people into spaces where they can be known and grow.

PRINCIPAL DUTIES & RESPONSIBILITIES

● People Developer: Develop and nurture your leaders and encourage volunteers

that foster growth for the leaders and their teams.

● Invite: Continuously building the teams of Connections by inviting and welcoming

new members to the team and casting vision for how serving helps in growing

attendees into connected and growing Christ Followers.

● Operational Expertise: Develops and re-defines the system for training and

executing the expertise areas at this and all sites to ensure that all guests have a

great experience. This includes best practices and Brand Standards.

Benchmarking when needed.

● Outward facing: Continually looks for opportunities to interact and grow our

relationship in the neighborhood and with local partners. Champions spirit of

connection with staff, volunteers and vendors.

● Project Manager: Refine and deliver Connections elements at site location.

Continue to anticipate and explore ongoing improvement opportunities. Partner

with other ministries to implement changes. Ensure and train all ministry teams at

the site following the connect guidelines. As well ensuring each site event has

connections, volunteers or connections offering (QR code, Tent, Cards, etc) as a

way for people to get plugged into our church.

● Become a functional expert on surprisingly excellent service. Challenge the

system. Keep it fresh. Approach the work through the lens of “what does love feel

like on the weekend for someone new or a seeker?” Benchmark other like

(secular) organizations that welcome large numbers effectively into their spaces.

● Responsible for identifying the needs of the volunteer safety team,

understanding, executing and leading building safety protocols and remaining in

constant communication with the national security team regarding protocol

changes.

JOB QUALIFICATIONS

Education Requirements: College Graduate

Experience / Skills Requirements:

● Cast vision to volunteers so they understand how performing the task fits into the

bigger Crossroads vision.

● Develop authentic ongoing relationships with leaders and volunteers of ministry

teams and their administrative teams.

● Work collaboratively with all ministries and site team.

● Excellent oral and written communications skills.

● Ability to manage budget.

● Self-motivated and able to manage multiple tasks.

● Organized, disciplined with priorities, meticulous attention to detail.

Critical Qualities:

● Takes initiative to understand departmental objectives, adapts to a changing and

fluid environment, and proactively solves problems.

● Willing to take direction, humble and positive, mature judgment and winsome

personality. Disciplined with priorities.

● Willing to fully integrate into the Crossroads community at large.

● Performs independently and excellently without close supervision.

● Authentic. Communicates clearly, directly and honestly, even under stress, and

does so with a sustained positive attitude and demeanor.

● Possesses a strong ethic of servant leadership and a passion for shared team

goals.

● Must commit to expectations in the Crossroads’ “I Promise” document.

Physical Requirements:

● Performs effectively under pressure, and against strict time constraints.

● Must be able to walk up to 5 miles, standing, climbing, lifting, pulling, and/or

pushing, carrying, reaching, and stooping as duties required.

● Must be able to lift up 50 to 75 lbs.

Scheduling / Travel Requirements:

● Must be able to work a flexible schedule including weekdays, weekends and

other high impact events at Crossroads.

● Mission Oriented: committed to the Crossroads mission and expectations in the

staff “I Promise” document, including using the Bible as the ultimate standard of

truth, practicing spiritual disciplines, tithing, and pursuing personal purity.

● Availability: Expected to work outside of “normal” schedule for All Hands on

Deck high-impact events (Holy Week/Easter, Super Bowl, Christmas, others as

needed), participate in all-staff meetings, day of solitude, offsites, etc.

● Authenticity: communicates clearly, directly, and honestly, even under stress,

and does so with a sustained positive attitude and demeanor.

● Personal Leadership: envisions, energizes, and enables others to operate at

full potential.

● Collaborative Self-starter: thrives as an individual contributor and works well on

a team.

● Proactive Problem Solver: takes initiative to understand departmental

objectives, adapts to changing and fluid environments, and proactively solves

problems.

● Humility: puts others above self and takes ownership of mistakes.

● Learner: desires growth and learning from others.

● Flexibility: Able to quickly shift between projects as organizational direction and

needs change, able to successfully balance competing priorities.