Help Desk Manager

Job Title: Help Desk Manager

Location: Remote, Annapolis Junction MD

Contingency: Contingent Upon Award

Travel: 10%

Position Type: Full-Time, Salaried, Benefits Eligible, Exempt from Overtime

Company Overview:

Quotient is a leading provider of customized information technology solutions, specializing in systems integration, full-stack software development, cybersecurity, project management, and operational support. We serve a diverse range of clients, including federal agencies, defense, civilian communities, and commercial customers across the United States. As a subsidiary of Virtual Technologies Group (VTG), Quotient continues to uphold its reputation as one of the most innovative, respected, and ethical providers of technology solutions. We are dedicated to providing growth and opportunity for our team while delivering exceptional value to our clients.

Position Overview

This role requires a skilled professional with expertise in staff management, recruitment, and Help Desk/Service Desk operations. Candidates should have at least five years of experience, including two years of specialized expertise, and a relevant bachelor's degree. One or more certifications, such as MTA, MCSA, MSCE, or Apple Certified Support Professional, are required. The ability to obtain a Public Trust Security Clearance is essential, with ITIL v3 or higher certification preferred.

Minimum Qualifications

Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related disciplines are required.

Five (5) years of experience, of which at least two (2) years must be specialized.

Must be able to obtain and maintain a Public Trust Security Clearance

Specialized experience to include staff management, recruitment, and retention, Help Desk / Service Desk management

Required are one or more of the following (or current equivalent):

MTA: Microsoft Technology Associate

MCSA: Microsoft Certified Solutions Associate

MSCE: Microsoft Certified Solutions Expert

Apple Certified Support Professional

Certified Associate in Project Management"

Preferred Qualifications

Foundation Certificate in IT Service Management (ITIL) v3 or higher

EEO Statement:

Quotient is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.