Guest Experience Specialist

Job Description

Salary: $17-$20

Join Our Team as a Guest Experience Specialist!

About Us:At V/O Med Spa, we are dedicated to creating exceptional experiences for our guests from the moment they reach out to us. Our team is passionate about providing top-notch service and enhancing the well-being of every client who walks through our doors. We are currently looking for a dynamic, friendly and customer-focused professional with a passion for driving results to join our spa team!

Position Summary: As a Guest Experience Specialist, you will be the first point of contact for our guests, responsible for ensuring they have a memorable and seamless experience. Youll manage guest scheduling, ensure timely service delivery, and embody our core values in every interaction. In addition to supporting our sales process, you will play a key role in managing leads, following up with potential clients, and helping convert inquiries into loyal guests. Your role will also be vital in maintaining a clean and organized workspace, responding to guest inquiries, and consistently representing the V/O Med Spa brand with pride. You will report directly to the Spa Manager.

Responsibilities:

Greet and welcome guests in a friendly and professional manner.

Check-in and check-out guests efficiently and accurately.

Ensure that the guest has an exceptional experience from the moment they call on the phone or walk through the door

Responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner

Play a key role in managing leads, following up with potential clients, and helping convert inquiries into loyal guests

Embody V/Os core values and reflect them through their interactions and behaviors

Continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process, and representing the V/O Med Spa brand at the highest level.

What You Bring to the Team:

Key Attributes for Success:

Ethical and trustworthy

Positive and enthusiastic attitude

Empathetic and outgoing

Strong problem solver

Team-oriented and responsible

Motivated by achieving goals and driving revenue

Confident in engaging clients to promote services and products

Essential Skills:

Highly organized and responsive

Adaptive and flexible

Continuous improvement mindset

Effective communication and time management skills

Proven ability to manage leads and convert inquiries into sales

Skilled in upselling and cross-selling spa services and retail products

Comfortable working with sales targets and performance metrics

Qualifications:

In-depth knowledge of spa services

Excellent interpersonal and customer service skills

Strong cleanliness and sanitation practices

Comfortable consulting clients on both cosmetic and non-cosmetic treatment options

Previous experience in a sales or client-facing role, preferably in a spa, wellness, or hospitality environment

Why Work with Us?

At V/O Med Spa, we believe in fostering a positive and inspiring work environment where your contributions matter. This is a fantastic opportunity to grow your career in the beauty and wellness industry while making a real impact on our guests' lives.

Ready to Elevate Guest Experiences?

Part-time