Customer Service Representative

Job Description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Prius Healthcare USA improves lives by providing North American healthcare solutions that result in positive outcomes within a variety of clinical settings. The Prius portfolio of products include therapeutic support surfaces, pressure reducing foam mattresses and fall prevention bed frames. We are a family owned and operated company growing quickly with significant future opportunity for employees.

Responsibilities:

Provide exceptional customer service by answering incoming calls and responding to customer inquiries promptly and professionally.

Inputting orders and invoicing customer within a timely manner out of Quickbooks.

Assist customers with product information, pricing, and order processing.

Perform data entry to update customer accounts and maintain accurate records.

Analyze customer issues and provide appropriate solutions or escalate to the appropriate department.

Supporting the sales team by conducting outbound calls following up with customers regarding their inquiries or orders.Qualifications

Excellent communication skills, both verbal and written.

Previous experience in customer service, sales or other related fields preferred but not required

Ability to analyze customer needs and provide appropriate solutions.

Strong phone etiquette and the ability to handle customers with professionalism.

Proficiency in data entry and computer skill including, but not limited to CRM and Microsoft Office (Outlook, Word, Excel, etc.)

Ability to prioritize and multitask.

Prior Quickbooks experience a plus.The individual is ultimately expected to perform these tasks alone or with minimal supervision.

Schedule: Monday - Friday

Shift Hours: 8:30AM - 5:00PM

Overtime: Optional, if needed

Travel: No

Position: Full-TimeNote: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Full-time