Logistics & Customer Service Analyst

Job Description

Salary:

Position: Logistics & Customer Service Analyst

Territory: Houston Main office

Reports to: Logistics and Customer Service Coordinator

Department: Supply Chain

Work Schedule: In-Person

Job Type:

Full time

FLSA Classification:

Exempt

Mission:

Create a competitive advantage for the Supply Chain Department by delivering excellent logistics and import services that provide superior value to our customers.

Responsibilities:

Plan, import, and coordinate the transportation and distribution of products, guarantee compliance with Iconterms, shipping times, and timely delivery of orders to customers.

Acts as the primary contact for fulfillment with managers, customers, freight forwarders, and the warehouse shipping team.

Coordinates the routing of domestic and international sales orders, as well as the delivery times, by preparing accurate shipping documents for the assigned warehouse and mode of transport.

Coordinates with the international logistics team and the warehouse to ensure export documents are accurate.

Keep track of inventory levels, conduct analyses, and suggest improvements to optimize stock management. and propose improvements to optimize stock.

Provides assistance and answers customer inquiries regarding orders, deliveries, and products to ensure customer satisfaction.

Gather and analyze data related to logistics and customer service, producing reports that facilitate informed decision-making.

Communicates effectively with suppliers, carriers, and other departments to swiftly resolve issues.

Identifies opportunities to enhance logistics and customer service processes, recommending solutions and working collaboratively on their implementation.

Generate a value chain analysis before each import to determine the FOB cost.

Oversee the management of customer portfolio collections and handle the reconciliation of accounts and payments to suppliers.

Coordinate with van lines and couriers to ensure the timely pickup and delivery of shipments.

Respond to customer inquiries and direct clients to the appropriate channels for assistance.

Decision making/Level of authority:

It does not have staff in charge, nor does it execute a budget

Desirable knowledge:

Proficient in Microsoft Office, ERP, and SAP. Familiar with inventory management (WMS) and freight management (TMS), knowledgeable about free trade agreements and international trade regulations (including CTPAT, FDA, CBP, and USDA). Understanding of Incoterms.

Education:

Preferred to hold a degree or be studying in the fields of administration, logistics, business, industrial engineering, or related areas.

Experience:

A minimum of one year of experience is required in customer service or the logistics sector.

Ability to speak Spanish and English

Adaptation Period: 1-3 months

Physical requirements of the position:

Sitting for extended periods is sometimes necessary, along with making continuous movements, carrying items, walking, and standing for long durations.

Protective equipment and elements:

Ergonomics

Benefits:

401(k) match

Dental Insurance

Health Insurance

Vision Insurance

Life Insurance

Paid time off

Referral program

Schedule:

Monday to Friday

Full-time