Regional Service Manager

Job Description

Job Title: Regional Service Manager (RSM)

Department/Group: Filter Pro IAQ

Location: Florida

Requirements: Two years field experience and or previous managerial experience; Ability to multi-task excellent verbal and written communication skills. High School diploma, or general equivalent degree (GED) required

Job Type: Full Time

Reports to: Service Operations Manager

Positions that report to Regional Manager: Field Technicians

Job Description: Regional Manager is a working manager responsible for recruiting, training, assigning Techs to districts, and working with technicians in assigned districts; communicating job expectations; Monitor and manage technician performance and the annual review process; enforcing policies and procedures.

Roles and Responsibilities: The Regional Manager plays a critical role in ensuring the success of our service business. This person is responsible for the performance (operations and growth) of the service operation. Such responsibilities may include the following:

Responsible for leading a team of Field Technicians

Interview/hire and train new technicians

Work closely with field technicians to meet customer requirements

Work closely and communicate with customer to meet requirements

Work with dispatcher to make sure that all Techs are running routes according to

service schedule.

Identify and resolve customer issue by prioritizing and responding with an appropriate sense of

urgency

Train employees in planning and servicing routes in an efficient manner

Train employees to survey newly acquired customer locations and implement training to

fulfill contract requirements

Monitor employees and hold them accountable to company's safety guidelines

Resolve any Tech issues in regard to customers and/or individual problems that may occur

on a daily.

Ensure that all trucks and warehouses are kept up to company standards

Drive technician productivity

Ability to balance and manage priorities

Preform periodic QC to ensure customer quality

Attend weekly, quarterly and annual managers meetings (Quarterly and Annual are in ATL)

Duties but not limited to:

Check Regional Overview each morning first thing for prior day services completed

Reach out to each Tech in your district each morning

Check with dispatcher and get updated on routes

Check in with Service Operations Manager daily

Ensure that scheduled WO's are completed as scheduled per Tech each day

Ensure that each district under your area is kept up on schedule

Assist in unloading deliveries

Schedule Example:

Monday-Visit a route that you are responsible for

Tuesday-QC of that route. Hold weekly Service and Safety meeting with all techs for your division

Wednesday-Work along techs to ensure they are completing jobs in a timely and safe manner

Thursday- Meet with Maintenance Directors/Customers as needed in the area you are in that week

Friday-Review schedules for upcoming week and send changes to dispatch

Qualifications and Education Requirements:

Two years of field experience is in the HVAC industry and/or previous managerial experience

Two year degree from an accredited institution for business management preferred

Preferred Skills:

Organization, Critical Thinking, Discipline, Communication, Flexibility and the Ability to Follow Through with tasks are all very important to this position. Experience dealing with the public and Customer Service issues, and the ability to work well with many different personality types extremely helpful. General knowledge of HVAC units helpful but not required. Related experience to include handyman, facilities management, mechanical or construction experience.

Preferred traits:

Assertive, Self-Aware, Problem Solver, Empathetic, Optimistic, Charismatic, Determined, Confident

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule:

10 hour shift

8 hour shift

Weekend availability

Supplemental Pay:

Bonus pay

Education:

High school or equivalent (Preferred)

Experience:

Facilities maintenance: 2 years (Preferred)

Management: 2 years (Required)

License/Certification:

Driver's License (Required)

Willingness to travel:

75% (Preferred)

Work Location: Multiple locations

A successful background check is required for this role.

Full-time