AWS Connect IVR Developer

Job Description

Role: Aws connect Ivr developer

Location: Bloomington, IL

Duration: 6+ months

Rate: $market All Inclusive

The developer needs to be an experienced IVR developer with AWS Connect experience. The candidate should have experience building contact flows (both call and chat) in AWS Connect. The developer"s primary responsibilities are to analyze, design, implement and test customized software applications. The developer will have a strong knowledge of software development and design and will have experience working to develop business-critical applications for contact centers.

Duties And Responsibilities:

Participate in the design, development and delivery of solutions on IVR solution

Develop efficient and high performance call flows

Create unit tests to maximize code coverage and cover end to end business scenarios

Support existing architecture and code

Documents call flows and design as needed

Work with other teams to understand scope and design efficient solution

Collaborates within the Agile framework, fosters a team approach to software development and delivery

Ensure all code developed follows DevOps practices

Skills/Knowledge:

3+ years of experience in IVR Call Flow, telephony and Speech Recognition experience

Ability to design call-flows from requirement documentation and workshops

Expert knowledge of 1 or more IVR development environment

Hands on experience with Java, JavaScript or Python language

Working knowledge of IVR Environments and Operating Systems

Working knowledge of telephony technologies including call routing, SMS, VOIP

Understanding of APIs and web services

Full-time