AMS (Advanced Message Security) Support Analyst - W2 Only

Hello, Hope you are doing good ! AMS Support Analyst Auburn Hills, MI Hybrid Description Strong analytical ability to quickly understand the issues, debug and arrive at solutions Excellent communication skills (verbal and written both) Hands on, Self-driven, Solution oriented and Customer focused AMS support experience Ability to query the system logs and debug issues Understand System integration concepts and especially API specifications Ability to create flow diagrams to create an operational view of the functionality Good exposure to automotive domain, preferably in the area of connected vehicle Strong technical background demonstrating solid understanding of IT systems and ability to support them Develop and maintain accurate technical and user documentation Performing operational tasks like monitoring, analysis, reporting and prompt attention to issues Communications for any outages/incidents which affect the user community Co-ordination with internal and external stakeholders for driving the issues towards the closure Analyze incidents and come-up with improvement ideas to avoid incidents and reduce inflow Perform system administration tasks e.g.

certificate management, product version tracking and upgrade support, etc.

Any programming background is a plus Experience working in agile/scrum methodology Collaborated with cross-functional teams to define, design and ship new features Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy Thanks