Salesforce Business Analyst

At eimagine, we know that your best work happens when you live your best life and share your unique talents, so we do everything we can to be intentional in a remote enabled environment to make that possible. Recognized as a Best Places to Work since 2015, we are a team of humbly confident people who are proud of their craft, continuous learners, and have been known to cheer loudly for our teammates. For over 25 years we have been helping clients navigate technology and business change, while staying committed to delivering value & outcomes that enables their success.

Due to our growth, we are seeking a Salesforce Business Analyst who can work with our customers and internal delivery team to ensure successful identification and implementation of requirements for our Salesforce projects. The Salesforce Business Analyst would be responsible for defining, analyzing, validating and documenting business requirements, needs, and processes. In addition to sharing our enthusiasm for team collaboration (we promise our secret handshake isn’t hard to learn), you have an unmatched passion for using technology to solve problems and fulfill business outcomes.

This is a remote enabled position.

Description of Duties:

Experience using Salesforce to deliver business solutions

Lead and/or participate in requirements gathering and analysis sessions with clients to determine project requirements

Develop user stories and process flows to support the development of Salesforce solutions

Work collaboratively with team members to design a solution that will meet a client's business requirements and fulfil user stories

Perform Salesforce implementation and configuration

Collaborate with developers to test and verify that solutions will meet the business requirements

Accountable for reviewing and finalizing extensive functional and technical documentation

Able to elicit and translate high-level business needs into specific and concise processes

Creation of project documentation to include user manuals, training deliverables, business requirements documentation, test scripts and work product validation

Ability to provide Salesforce demonstrations for clients

Desired Skills & Experience

Good Understanding of Sales, Service, Community, Apttus and App Cloud

5+ years of relevant experience with salesforce configuration

Excellent communication skills to include internal/external interaction, and documentation

Experience working in SDLC and testing and validating solutions

Proven ability to self-manage and complete project deliverables

Confident in making decisions, accurate, detailed-oriented, and able to problem solve/analyze

Good interpersonal, listening, written, and verbal communication

Functional and/or Technical Certifications as deemed appropriate for specialization

Education

Bachelor’s degree in information technology, computer science or business administration required

Full Time