Change Management Consultant - ERP Implementation

Job Description

Salary:

We are seeking an Organizational Change Management (OCM) and Communications Consultant to take an active role in engagement execution for change management. This includes stakeholder management and developing materials around change readiness assessments, communications analysis, communications planning, and the execution of change management and communications collateral. OCM Senior Consultants help our clients transform their business processes, improve efficiency and operations, increase transparency, and promote user adoption, and comply with Federal, State, and Local government laws and regulations. As a Senior Consultant, you will have responsibility for client management, solution implementation, and overall delivery within your assigned workstream. You will be relied upon for project workstreams and interact with clients to ensure engagement success. This includes supporting day-to-day operational meetings with clients and consulting leaders. Senior Consultants must prepare and communicate well-organized communications and presentations to clients and internal executives. As a Senior Consultant, you will follow a clearly defined career path and continue to deepen your OCM acumen and consulting skills. A successful Senior Consultant is self-motivated, outcomes-oriented, capable, and willing to develop solutions independently or collaboratively as part of a team of highly skilled professionals. Senior Consultants are provided the opportunity to interact with our clients and to enhance skills across technical competency, business development, and client service. As a Senior Consultant, you will work as part of a team of problem solvers with extensive consulting experience, helping our public sector clients solve complex issues from strategy to execution.

Specific Responsibilities Include:

Proactively assist in the delivery of engagement activities and manage the completion of deliverables

Work independently, with minimal supervision, and partner with others to develop relationships across the engagement team

Lead one or more tasks or work streams within a client engagement, overseeing individual contributions as well as potentially that of junior staff

Guide client and internal subject matter expert conversations toward effective outcomes

Develop strategies to solve complex OCM challenges for our clients

Contribute to the development of the teams industry acumen and capabilities through contribution to internal firm initiatives

Lead key components of change management projects and teams to develop and implement change strategies and plans

Conduct user-centered research to create practical approaches to increase customer awareness and adoption of change

Lead the creation of content for stakeholder engagement regarding planned changes whats in it for me, why it matters, how its done, and the program's status

Execute change readiness surveys and business readiness assessments with stakeholder groups, analyzing results to identify barriers to change and addressing barriers through change management support

Communicate with all levels of an organization and prepare engaging and dynamic briefings for senior executives

Track and report the status of change programs, including key metrics and risks

Support the development and continuous improvement of change management methodologies and tools

Participate in business development activities, such as proposals, capture, account teams, whitepapers, conferences, and/or other thought leadership materials

Requirements:

**A Public Trust background check is required.

Minimum of THREE to FIVE (3-5) years of experience

Bachelor's Degree; OR SEVEN (7) years' relevant experience may be used in lieu of Bachelor's Degree

Experience implementing technology systems and financial management systems; examples include Salesforce, ServiceNow, Workday, Oracle

Communications experience creating collateral, specifically through a human-centered design (HCD) lens in creating materials such newsletters, executive briefings, and mass emails using mail merge and Send To functions within MS products

Experience developing change readiness surveys and business readiness assessments to identify barriers to resistance and developing plans to address barriers

Experience developing and executing communication and engagement plans for a wide array of stakeholders

Organizational and project management skills

Experience leading one or more tasks or work streams within a client engagement, overseeing individual contributions, as well as potentially overseeing the work of additional engagement or junior staff

Excellent written and verbal communication skills across all levels of business, including experience writing reports and client or public-facing documents, as well as communicating complex concepts effectively through MS PowerPoint, including creating custom visuals and customization of slide masters

The ability to work as part of a team and prioritize resources and time effectively.

Full-time