Supervisor, Donor Family & Advocate Services

Job Description

Job Description

About Us:

Donor Network of Arizona’s mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potential to save and improve lives. Every employee at Donor Network of Arizona is responsible for embracing the organizational culture by upholding the Donor Network of Arizona’s core values of Positive Energy, Passion and Eagerness.

We Offer:

Competitive Salary Range

Organizational Incentive Program Annually, up to 10% (7% at target)*

Very Generous Medical, Dental & Vision Insurance

Paid Life Insurance and LTD Insurance

Voluntary Life Insurance options

403b employer match and profit sharing

Generous Tuition Assistance Program

Employee Assistance Program

Employee Wellness Program

Tobacco Free Workplace

About the Role:

The DFAS Supervisor is passionate about organ and tissue donation and dedicated to helping the department in achieving the primary objectives of (1) providing the utmost care and support to potential donor families, (2) obtaining authorization from families for organ, tissue and eye donation, and (3) ensuring that First Person Authorizations are articulated meaningfully to family members so as to elicit their help and support to carry out the donor’s own wishes (4) and overall, creating value for the potential donor families, DNA staff, health care professionals and the larger community.

The supervisor is responsible for maintaining the standards of the department which include supporting families in crisis, ensuring family understanding and acceptance of death, explaining organ and/or tissue donation, obtaining authorization, obtaining medical/social history, assisting the donor family while at the hospital, and providing post-donation follow-up to the donor family.

This position is responsible for supporting the Donor Family Advocates and related supervisory tasks such as: scheduling, timekeeping, reimbursement approvals, etc. Also performs Donor Family Advocate responsibilities directly as needed.

Responsibilities are to be carried out in a fashion that reflects DNA’s comprehensive/full-service approach to donation. This position is expected to participate and cooperate with all members of DNA’s recovery and education staff and administration.

Supervisory Responsibilities:

Completes biweekly timecard and supplemental pay review for assigned staff.

Coordinates scheduling including Paid Time Off (PTO).

Participates in monthly scheduling and updates schedule on SharePoint and Teams.

Approves of monthly expense reports.

Provides oversight of Standard Operating Procedures (SOP) training and documentation.

Provides staff member support and communicates expectations.

Monitors staff member engagement, attendance, etc.

Makes recommendations on employment such as hiring, performance management, recognition, suggestions to improve working conditions, safety, etc.

Participates and gives insight for the strategic planning process.

Assists DFAS Manager with Bright Spot Letters for Tim Brown.

Works with the AfterCare department staff to ensure seamless care for donor families.

Assists DFAS Manager in reviewing existing SOPs and create new SOPs as needed.

Ensures SOP training and documentation is up-to-date timely.

Participates in the interview process for Donation and Family Advocates.

Covers DFA Advisor on Call (AOC) on an ongoing shared basis, a minimum of 7 days in a 28 day schedule. As DFA AOC, is responsible to assist or guide the following:

Coordinates/collaborates with Organ Recovery Coordinator (ORC)/Advisor on Call (AOC) for daily assignments, with the possibility of reaching out to Clinical Risk Person.

Performs Legal Next of Kin (LNOK) and Accurint Searches.

Completes registry confirmations.

Reviews charting, progress notes and Authorization/Uniform Donor Risk Assessment Interview (UDRAI) paperwork.

Provides real time education, mentoring and support for DFAs.

Performs troubleshooting and problem solving.

Participates on all Objection Calls.

Administrative responsibilities:

Performs all duties of Donor Family and Advocate Services in an efficient and effective manner.

Maintains accurate records.

Assures compliance with all SOPs.

Assists DFAS Manager to develop and implement long and short-term goals for the strategic planning process.

Assists with Annual Authorization Planning.

Attends and participates in weekly IPAR meetings.

Participates in DNA committees and needed.

Participates in Joint Meetings, All Staff Meetings, DFA Retreats, etc.

Facilitates Memorial Card pickup and mailing as needed.

Family Support Services:

Ensures the conversation about donation is facilitated in a manner that respects the potential donor, reflects consideration of the most appropriate timing and context for the discussion, demonstrates sensitivity to relevant cultural, religious or other beliefs and values, conveys an understanding of interpersonal dynamics among those involved in the decision, and addresses all elements required to deem a decision informed.

Collaborates with the health care team to assist families in locating available assistance for personal, social, spiritual, and other needs, regardless of their decision about donation.

Begins interaction with families, when appropriate, early in the process, a process that begins with the referral of the patient as a potential organ donor.

Ensures that all families have all information available to them in order to make an informed decision about organ and tissue donation.

Respects the expressed wishes of the donor’s family when following up after the donation to inform them of the organs and tissues that were accepted for transplantation, provides basic information about recipient(s), and offers general information about Donor Network of Arizona and related support services.

Facilitates ongoing communication with the health care team as required and provides regular updates on the donation process as desired by the donor family.

Communicates with the funeral home selected by the family to provide information about the process and to optimize the transition of the donor’s body from the hospital to the funeral home, thereby ensuring family members are not disturbed unnecessarily.

Education and Quality Assurance:

Generates written reports on analysis of key donation process outcomes. Participates in quality assurance audit activities and outcome measurements related to donation.

Prepares and presents power point presentations to appropriate audiences.

Case Management:

Responds appropriately to referrals from organ recovery staff. Maintains proper documentation on donor record.

Participates in the on-going evaluation of referred potential organ donors.

Accesses appropriate support to address any matters that arise related to declaration of brain death

Ensures family understanding of events leading up to brain death and ensures family understanding of brain death itself

Answers questions and dispels myths surrounding organ/tissue/eye donation for families

Functions as the designated requestor, as appropriate, for the discussion of organ and tissue donation with the next of kin to secure written authorizations as defined by the hospital policy.

Completes a comprehensive medical/social history questionnaire, seeking information from the most appropriate individual(s), and ensures congruence between data collected in the interview and findings of a physical examination.

Maintains proper documentation during the consent process and provides necessary data to maintain organization records.

Provides donor family with follow up correspondence.

Professional Development:

Maintains awareness of current health care literature concerning organ and tissue donation.

Pursues continued professional development through formal educational programs and mentoring opportunities.

Participates in the implementation of research designed to evaluate and improve clinical outcomes in organ and tissue donation.

Collaborates and supports other DNA departments, including but not limited to organ, tissue, community development and donor family services, by participating in meetings and events as necessary.

Other Functions

Helps as needed with annual Donor Family Celebration of Life.

Helps as needed with Arizona Donor Quilt Activities.

Helps as needed with hospital donor family recognition ceremonies.

Participates in Educational and Promotional activities as requested.

Participates on AOPO or other national committees/activities as appropriate.

Other activities as requested by other departments and department directors.

Qualifications:

Minimum Education

Bachelor's Degree or equivalent experience

Minimum Experience

3 years

Minimum Field of Expertise

Chaplain Work, Counseling, Education, or Social Work

Preferred Experience

3 5 Years as DFA

Crisis and Conflict management

Donor Network is a drug free workplaceAdditional Information

All your information will be kept confidential according to EEO guidelines.

Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at . We are committed to maintaining a drug-free workplace.

Full-time