Inside Sales/Customer Service Rep

Job Description

About Us

Imagine a workplace where every day is a fresh canvas, brimming with exciting challenges and opportunities to unleash your creativity!

We're the leading sign franchise in the nation, a dynamic and fast-paced hub of innovation where we transform visions into reality. From eye-catching banners and sleek vehicle wraps to cutting-edge digital displays and impactful building signage, we offer a diverse range of products and services. We’re a collaborative team of detail-oriented, results-focused individuals who thrive in a cooperative environment. If you’re ready to be part of something big and make a real difference, you’ve come to the right place.

Overview

As our Inside Sales/Customer Service Rep, you'll be the face of our business, the first point of contact for our valued clients, and the key to their success. You'll be juggling everything from answering inquiries and providing expert advice to managing orders, tracking projects, and ensuring seamless delivery and installation. Think of it as a blend of customer service, project management, and a dash of creative consultation. We welcome both experienced professionals and enthusiastic entry-level candidates with a strong aptitude for customer service and a drive to succeed.

Responsibilities

Be the friendly voice and helpful guide for our clients, handling phone calls, emails, and walk-in customers (expect around 5-10 walk-ins daily)

Provide top-notch customer service, answering questions, offering product information, and guiding clients toward the perfect signage solutions

Manage the entire order process, from generating quotes and processing orders to tracking project progress and ensuring timely delivery and installation

Act as a liaison between clients and our production team, ensuring clear communication and client satisfaction

Proactively address client concerns and resolve any issues that arise

Contribute to design suggestions and provide troubleshooting assistance

Manage client accounts and build long-lasting relationships

Other tasks as needed

Qualifications and Skills

2-3 years of retail or counter sales experience preferred

High school diploma or equivalent

Outgoing, responsive, and eager to learn, with the ability to build strong client relationships

Exceptional listening skills and a knack for understanding client needs

Excellent organizational skills and attention to detail

Proven experience in a client-facing role, demonstrating excellent communication and interpersonal skills (phone and email experience a must)

Ability to thrive in a fast-paced environment and handle multiple tasks with ease

A true team player with a positive attitude and a collaborative spirit

A creative background or interest in design is a plus

Enthusiasm for learning and a desire to grow with our company

Schedule: Monday - Friday (8:30AM - 5:00PM)

Compensation: $18.50 - $24.00 Hourly

We offer employees weekly paychecks (direct deposit), and upon eligibility we offer health insurance (Kaiser), accrued paid sick time (Oregon Paid Sick Leave), and a retirement option (OregonSaves).

Full-time