Computer Systems Analyst III

Job Description

Job Title: Computer Systems Analyst III

Location: Remote, Bethesda, MD

Contingency: Contingent Upon Award

Travel: 10%

Position Type: Full-Time, Salaried, Benefits Eligible, Exempt from Overtime

Company Overview:

Quotient is a leading provider of customized information technology solutions, specializing in systems integration, full-stack software development, cybersecurity, project management, and operational support. We serve a diverse range of clients, including federal agencies, defense, civilian communities, and commercial customers across the United States. As a subsidiary of Virtual Technologies Group (VTG), Quotient continues to uphold its reputation as one of the most innovative, respected, and ethical providers of technology solutions. We are dedicated to providing growth and opportunity for our team while delivering exceptional value to our clients.

Position Overview

Quotient is seeking a skilled IT professional with expertise in customer support, technical computer operations, and service management. Candidates should have at least five years of relevant experience and hold one or more industry-recognized certifications such as ITIL, MOF, Microsoft, Apple, or CompTIA credentials. A bachelor's degree in IT or a related field is preferred, though equivalent experience is accepted. The position demands strong problem-solving abilities and excellent customer service skills to support diverse technical environments.

Minimum Qualifications

Bachelor’s degree (IT or Related Field), OR Associate degree or H.S. diploma with at least seven (7) years of relevant work experience

Five (5) years of relevant work experience in IT customer support

Technical computer and customer service skills

Must hold one or more of the following certifications (or current equivalent) at the minimum six months before the contract is awarded:

- Foundation Certificate in IT Service Management (ITIL) v3 or higher

- Certificate in Microsoft Operations Framework (MOF)

- MTA: Microsoft Technology Associate

- MCSA: Microsoft Certified Solutions Associate

- MSCE: Microsoft Certified Solutions Expert

- Apple Certified Associate – Mac Integration Basics (current or current -1 version)

- Apple Certified Support Professional (current or current -1 version)

- CompTIA A+ Certified Professional

- CompTIA Network+ Certified Professional

- CompTIA Security+ Certified Professional

- Jamf Certified Tech

- Jamf Certified Expert

EEO Statement:

Quotient is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

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Full-time

Fully remote