Application Engineer Application Installer

Description

SPS Commerce is seeking an Applications Engineer to join our Technology Operations team. You will work with a growing global team of people who work with Implementation teams on environment provisioning, system upgrades, and provide specialized technical support in the Microsoft space. The Application Engineer is passionate about technology and works in a highly collaborative, fast paced environment with the desire for continuous improvement of systems, processes, and skills. The Application Engineer is a subject matter expert in the performance and functionality of their applications to train other support teams, resolve technical escalations, and engage with product managers and product developers.

Does this sound like you?

You can work with a collaborative, team-oriented culture where skilled team members are highly productive and focused on delivering solutions for our customers.

You have outstanding English communication skills and the ability to effectively interact with multiple levels and titles inside and outside of the organization.

You are analytical and data-driven when making decisions.

You are highly organized and process oriented.

Why SPS?

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.

We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.

Location:

This role can either be remote or onsite. This role is open to hiring in US, Canada, and Australia.

Essential Responsibilities / Duties

Install and provision Microsoft based EDI Software in Azure, and Customer, hosted environments with new customers and their Technical resources

Engage with Consultants, Development, and Customers for system upgrades, server migrations, and other required system maintenance

Engage with Development and Product Management to develop, scale, and improve production systems and services

Provide specialized level support to Tier 2 support teams by providing incident recovery, root cause diagnosis, troubleshooting, documentation, and training

Develop automated procedures to assist with the operations of applications including but not limited to build deployments, stop/start routines, and infrastructure deployments

Participate in an on-call support schedule

Communicate with internal groups about issues that affect Service Level Goals

Facilitate problem recognition, research, isolation, resolution and follow-up for network problems, and collaborating on the most complex problems with appropriate staff / departments, when necessary

Participate in peer-training and cross-training initiatives

Minimum Requirements

Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent combination of education and experience

Ability/aptitude to understand and work effectively with technical data/processes

Strong interpersonal skills and oral/written English communication skills

Strong analytical and problem-solving skills

Excellent customer interaction skills/ability and demonstrated ability to work effectively in a team environment

Demonstrated analytical troubleshooting methodology with strong decision-making skills

Experience with, or exposure to, programming languages such as Powershell, and .Net

Experience in SQL scripting languages

Preferred Experience

2 or more years of experience in the Technology field: AI Experience (professional, personal, or academic) or Automation Experience (building automation)

Experience with monitoring and alerting tool sets (Logic Monitor, Pager Duty, and Azure experience preferred)

Understanding of EDI and Business to Business integrations

Experience participating in Agile Development Methodology and task execution

Experience in SAP, Microsoft, desk engineering, and working on cloud environments

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.

The annual salary range for this role is: $83 200 - $ 124 800. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Regular