RN Phone Triage Clinical Call Center at Orlando

RN Phone Triage - AdventHealth Medical Group - AHMG Clinical Call Center

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-time

Shift: Monday - Friday 8am - 5pm

Location: 7975 Lake Underhill Rd, Suite 340, Orlando, FL 32822

This call center supports 10 different practices, may be asked to assist on site at other locations in Orlando, Winter Park and Winter Garden

The community you’ll be caring for:

More than 800 physicians, 450+ advanced practice providers, and 2,600 clinical and support staff in over 40 specialties, provide patients with a broad range of medical and surgical services.

AdventHealth Medical Group Central FL operates over 200 offices, providing compassionate, multidisciplinary care to more than one million patients a year.

In existence since 1994, AdventHealth Medical Group Central FL has demonstrated consistent growth and stability in an ever-changing health care market.

The role you’ll contribute:

The Registered Nurse - Phone Triage & Education, reporting to the Physician, Mid-Level and/or Office Manager and while working within an ambulatory outpatient office setting, provides triage (sorting/prioritizing patients) telephone service to ensure prompt identification of patients with high-risk conditions. May refer patients, schedule appointments or provide appropriate education/advice to callers. Additionally, may provide nursing care for patients at the practice.

The value you’ll bring to the team:

Provides nursing triage services and health advice for patients and managed care members over the phone. Performs short evaluation of the patient situation to estimate severity of illness and/or injury including learning about chief complaint and, as possible, obtaining vital sign and mental status information.

Documents patients' questions or concerns. Tracks questions/concerns/calls in appropriate database.

Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient’s condition and history. Confers with physician as needed. May give physician referrals as needed.

Sends those with high-risk chief complaints such as chest pain, abdominal pain, or severe headaches to ER immediately or arranges for ambulance.

Sets up appointment for patients who do not need to go to ER but need to see a physician or arranges for an appointment scheduler to make the appointment.

Acts, when designated, in “Ask a Nurse” capacity, handling routine information and education requests from patients. May provide appropriate home health advice to those patients who do not need to go directly to the ER.