Supervisor, IT Apps First Team

Description

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

Competitive pay with bonus opportunities

Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance

Relocation assistance

Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.

Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

COMPENSATION INFORMATION

The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Supervisor, IT Applications FIRSTeam - Pay Range: $109,500.00 -$142,250.00

Join Our Team as Supervisor, IT Applications – First Team!

We’re looking for a strong, tech-savvy leader to join our team as the Supervisor of IT Applications – First Team . In this role, you’ll lead a highly skilled group responsible for the development, maintenance, and real-time support of critical enterprise applications and databases used by Operations, Engineering, and Business Services. The First Team operates on a 6-week, 24x7 shift rotation, and this position plays a key role in ensuring uninterrupted system performance. This role is remote-eligible, providing flexibility while supporting essential operations.

As Supervisor, you will manage team schedules, monitor first-tier system triage and recovery, and ensure effective coordination with internal departments and support teams. You'll be responsible for staffing and overseeing all aspects of First Team operations, ensuring systems are running smoothly around the clock. In addition, you will support compliance efforts related to EMBC, CIP, and Operations standards, while serving as a liaison between IT, business partners, and engineering. You may also represent the organization at industry-level forums such as SPP and NERC committees and working groups.

This role is ideal for someone who excels at working independently, prioritizing tasks, and developing high-performing teams. You’ll have the opportunity to coach and mentor your team, contribute to strategic initiatives, and play a crucial role in maintaining operational reliability. If you're ready to lead where technology meets critical operations, we encourage you to apply and help shape the future of our First Team.

Qualifications

Education Requirements:

Bachelor’s degree in an Information Technology-related field, or equivalent job-related experience

Experience Requirements:

8+ years of experience in Information Technology, Engineering, or a related field

Required:

Strong leadership skills

Excellent customer service and organizational skills

Flexibility and the ability to function with constantly changing and multiple priorities

General knowledge of operating systems, application development and support, and database management systems

Proven troubleshooting, problem solving, and analytical skills

Excellent written and oral communications skills

Understanding of, compliance with and enforcement of SPP Policies and Procedures

Preferred :

Five (5) years utility industry experience

Five (5) years of team leadership experience

A variety of experience in Information Technology applications projects

General knowledge of SPP Operations functions, processes, procedures

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands :

The physical and mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve.

The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment.

The employee must occasionally lift and move up to 10 pounds.

Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task.

Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Position Type, Location and Hours :

This is a full-time, onsite hybrid position based in Little Rock, Arkansas. The standard workweek is Monday through Friday, from 8:00 a.m. to 5:00 p.m., with extended hours may be required. Job requires managing staff working rotating shift schedules with long hours.

Travel Requirement:

This position requires minimal (15%) travel

SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool ( .

Full job descriptions will be made available to those selected for an interview.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.