UX Architect

Job Description

ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

We're looking for an experienced UX Architect to join our Product team, who is excited to make an impact at a fast-growing 80-person company. We are looking for someone to operate as an experienced individual contributor, while helping to establish UX best practices in collaboration with our Product and Engineering department heads.

Ultimately, you will make our product more user-friendly and intuitive to attract and retain customers. You’ll be working on a set of products that we’ve built in house, in various stages within the product lifecycle.

We are open to remote candidates based in the U.S.

Collaborate with product and engineering to define and implement innovative solutions for the product direction and experience

Gather and evaluate user requirements in collaboration with product managers

Conduct user research and interviews, gaining a deep understanding of users and their workflows

Find creative ways to solve UX problems (e.g. usability, findability)

Conduct concept and usability testing and gather user feedback

Create sitemaps, user journeys, wireframes, and low-fidelity prototypes

Develop the information architecture of products and features, including organizing content and features to ensure users can easily navigate and find what they’re looking for

Prepare and present ideas and prototypes to internal teams and key stakeholders

Collaborate with product designers and engineering to ensure successful implementation of findings in final designs and application

Keep abreast with competitors and industry trends

Establish and promote UX guidelines, best practices and standards

Champion user-centered design principles throughout the product life cycle to ensure user needs remain central to every decision

Requirements

Bachelor’s degree in relevant field preferred

Proven work experience as a UX Architect or similar role

Knowledgeable about HTML, CSS, and JS

Portfolio of design projects

Familiarity with interaction design and information architecture

Up-to-date knowledge of design software such as Figma, Sketch, Adobe Illustrator, Photoshop, etc.

Team spirit; strong communication skills to collaborate with various stakeholders

Good time-management skills

Experience working in an Agile/Scrum development process

Full-time

Hybrid remote