Help Desk Technician

Job Description

We are seeking to fill this position immediately (within 30 days). Candidates in the Fort Eisenhower, GA area are strongly preferred.

Agil3 Technology Solutions (A3T), a fast-growing firm, specializes in IT/Digital Modernization, Cyber Security, NextGen IT, and Emerging Technology services. We provide customer-centric services and focus resources to exceed expectations; and ensure our customers, employees, and other stakeholders are the focal point of all decisions and actions.

Join A3T and watch your career soar!

The Help Desk Technician shall perform computer and IT equipment administration to ensure the devices are available to the user at all times. The candidate will provide client administration for Microsoft desktop and laptop systems, to include identifying and resolving any degradation, unusual activities or system downtime.

Essential Duties and Responsibilities:

Receive, log, and investigate Customer Service Call (CSC) requests. Follow up on all CSC reports submitted to ensure responses were handled appropriately.

Provide Customer PC configuration support and/or end-user support for system problems to include installation and maintenance of the hardware and software.

Coordinate and document computer maintenance. This includes preventive and remedial maintenance. Maintain records of hardware failures and ensure that maintenance is performed.

Provide technical support to users for computer software and hardware. Contractor shall install new software and hardware, versions and updates; adapt, configure and test computer software, hardware, and/or user systems for effective integration of software systems.

Perform emergency virus rescue operations by isolating problems, tracking the infection, and removing the virus.

Instruct users on proper use of computers and software programs. Provide instruction and guidance for the users on revised interface techniques.

Perform Active Directory administration to include account creation/deletion, rights assignment and the troubleshooting of accounts

Interact with Fort Eisenhower’s and Fort Sill’s Network Enterprise Center (NEC) personnel to manage assigned user accounts and to obtain, change, or delete user passwords.

Lifecycle replacement of computers and applicable IT equipment to include disassembling equipment, racks and/or shelving.

Qualifications & Requirements:

Must have an active Secret-level or higher clearance and must maintain the level of security required for the life of the contract.

Requires a Bachelor’s Degree in Computer Science, Information Systems or related field of study, OR three (3) years related experience IT experience.

Must obtain appropriate Computing Environment (CE) certification for the operating system(s).

Must obtain a Computing Environment certification in accordance with Department of Defense directive 8570.01-M (i.e. Security+) to include Information Assurance Training, Certification, and Workforce Management. All certifications and training must be maintained throughout the contract.

Company Overview

Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team.

A3T offers excellent benefits to enhance the work-life balance, including:

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term & Long-Term Disability

401k Retirement Savings Plan with Company Match

Paid Holidays

Paid Time Off (PTO)

Tuition and Professional Development Assistance

Parking/Travel Reimbursement (metropolitan areas)

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Full-time