Desktop Support
Description:
Primary Responsibilities
Provide support for Technology Desktop group
Manage the MDM environment and ensure all mobile devices are being managed. This would include developing deployment packages for business and office productivity applications and managing O/S updates, so all devices are secure.
Maintain and reconcile monthly mobility records for all cellular lines in use and non-usage.
Maintain normal life cycle replacement of mobile devices.
Maintain mobility inventory records with 95% accuracy. Including assigned cellular lines, devices and accessories.
Respond to help desk calls and trouble tickets as needed to assist team.
JOB REQUIREMENTS:
A minimum of five (2) years of professional level experience providing technical support for system infrastructure and/or software.
Experience with Active Directory
Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel, including City and airline staff.