IT Service Management/System Administration

Job Description

Only candidates currently within an hour of Harrisburg will be considered.

Commonwealth of PA - IT Service Management/System Administrator - 764538 (Hybrid)

Qualifications:

Understanding of hosted application environments:

Managed Services (MS)

Managed Services Lite (MSL)

Co-location (Colo)

Cloud services

Secondary Data Center (SDC)

Knowledge of server, storage, and licensing sizing

Familiarity with IT infrastructure concepts

Proficiency in ServiceNow or similar ITSM tools

Experience drafting solution proposals including hardware/software/service configurations and cost modelsStrong skills in:

Authoring technical and business documentation

Preparing and maintaining status reports

Creating technical contact resource lists

Developing and presenting metrics and cost analysis reports

Experience transforming business requirements into technical specifications

Ability to track and document proposal approvals and deployment progress

Required Work Experience

Customer-facing roles involving requirements gathering and technical consultation

Liaison or service coordination between IT organizations and clients

Experience conducting and documenting:

Infrastructure sizing and analysis

Migration or integration timelines

Cost estimations

Risk/compliance assessments

Leading or participating in process improvement projects

Managing change management requests in an enterprise environment

Full-time

Hybrid remote