Head of IT Operations

About the Company Eton Solutions is a hypergrowth fintech transforming the Family Office segment of the Wealth Management industry. Eton’s AtlasFive® is a comprehensive enterprise management platform specifically designed to allow today’s modern Family Office meet the unique and varied challenges of Ultra High Net Worth families.

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Position: Head of IT Operations

Position Summary:

We are seeking a seasoned Head of IT Operations to oversee and drive excellence across our IT infrastructure, ensuring the reliability, scalability, and security of our SaaS platform. This role is responsible for managing live production environments while leading teams across DevOps, SRE, Cloud Engineering, Security, and Infrastructure Management.

Key Responsibilities:

Team Leadership & Operations Management

Lead and manage teams responsible for IT operations, including:

DevOps Engineers: Oversee deployment pipelines, automation, and real-time system monitoring

Site Reliability Engineers (SREs): Ensure system reliability, availability, and performance

Production Engineers: Optimize and troubleshoot live production environments

System Administrators: Maintain and secure live infrastructure

Cloud Engineers: Manage cloud environments (AWS, Azure, GCP) for scalability and security

Release/Deployment Managers: Oversee software release processes to minimize downtime

Inbound/Outbound Data Feeds Management: Oversee infrastructure handling data flow

Security Engineers: Ensure security, monitor vulnerabilities, and respond to incidents

Strategic Leadership

Define and execute IT operations strategy aligned with business goals

Stay ahead of industry trends, emerging technologies, and best practices

Drive operational efficiency while maintaining high system performance and security

IT Infrastructure & Security

Ensure robust cloud infrastructure and DevOps practices

Maintain strong compliance, security, and IT service management (ITSM) protocols

Implement and oversee monitoring tools, observability, and incident response management

Position Requirements:

Required Skills & Qualifications:

20+ years of IT operations experience, with 10+ years in leadership roles within a SaaS environment

Expertise in cloud infrastructure (AWS, Azure, GCP) and DevOps methodologies

Strong knowledge of networking, security, compliance, and ITSM

Experience with monitoring tools, observability, and incident management

Proven ability to manage budgets, vendors, and cross-functional teams

Excellent leadership and communication skills

Nice-to-Have Skills:

Knowledge of SaaS multi-tenancy architectures and optimization

Relevant certifications: Azure Certified Solutions Architect, ITIL, CISSP, or equivalent

Core Competencies:

Enthusiastic team player who enjoys both strategic and hands-on work

Strong analytical skills to develop creative solutions for complex challenges

High level of professionalism in handling sensitive information

Exceptional interpersonal, communication, and coaching skills

Ability to work effectively across all levels of employees

Work Environment:

office-based work environment

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